Open To Work
Angelique Byler
Woonsocket
Summary
Hardworking office and sales manager with 15+ years of experience in operations management, customer service, and team leadership. Proven track record of enhancing customer satisfaction by 80% and improving team performance by 25% through effective training programs. Skilled in inventory control, vendor negotiations, and sales strategy execution, with a strong focus on driving business growth and optimizing operational efficiency.
Overview
26
26
years of professional experience
3997
3997
years of post-secondary education
1
1
Certification
Work History
Packing/Shipping
Goin' Postal
Englewood
11.2021 - 12.2025
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Increased customer satisfaction scores by 80% through implementation of new service protocols
- Developed and implemented employee training programs that improved overall team performance by 25%
- Managed vendor relationships, negotiating contracts for favorable terms
- Can use Sage X3 a little bit
Store Manager
Parcels plus
Englewood
06.2017 - 11.2021
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by 70%
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Gas Station Manager
Marathon gas station
Englewood
08.2014 - 06.2017
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Coordinated with corporate headquarters on product assortment decisions based on local market demands
Sales Associate
Jewelry Too
Port Charlotte
03.2008 - 10.2013
- Assisted customers in selecting jewelry pieces based on preferences.
- Maintained an organized display of merchandise to enhance customer experience.
- Processed sales transactions accurately using point-of-sale systems.
Retail Store Manager
Dazzle Too
Port Charlotte
11.2008 - 03.2010
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
- Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
- Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
- Developed and executed marketing campaigns to increase foot traffic and promote new products
Optical Assistant
Optical Shop
Savannah
01.2000 - 05.2003
- Assisted customers with eyewear selection and fitting.
- Educated clients on proper eyewear care and maintenance.
- Processed sales transactions using point-of-sale system efficiently.
- Provided customer service to patrons in selecting the best eyewear for their individual needs.
- Performed administrative duties such as data entry and filing paperwork.
- Assisted with frame selection, lens measurements, and repairs of optical products.
Education
Smithfield High School
Smithfield, RIBurriville High School
Harrisville, RISkills
- Decision making
- Attention to detail
- Employee relations
- Social media platforms
- Quality inspection
- Team motivation
- Office record organization
- Office maintenance scheduling
- General management
- Recruitment and selection
- Managing budgets
- Basic math
- Team leadership
- Performance management
- Sage X3
- Mentoring
- Filing
- Contracts
- Human resources
- Order fulfillment
- Google Sheets
- Quality assurance
- Employee training
- Employee relations management
- Data entry
- Cash handling
- Client communication
- Record keeping
- HR compliance
- Managing teams
- Staff development
- Microsoft Word
- Client invoicing
- Computer operation
- Managing customer accounts
- Microsoft Office
- Teamwork
- Balancing cash drawers
- Time management
- Client interaction
- Fundraising
- Cash flow management
- Google Drive
- Budget planning
- Customer inquiry handling
- Retail industry sales team management
- Clean workspace maintenance
- Sales administration
- Profit & loss
- Customer complaint resolution
- Spreadsheets
- Staff supervision
- Invoice reconciliation
- Shipping documentation
- US Driver's license
- Microsoft Office Suite
- Shipping and receiving tracking
- Shipping label preparation
- Verbal and written communication
- Operations management
- Leadership
- Computer skills
- Typing
- Windows
- Phone communication
- Sales management
- Retail management
- Warehouse management system
- Personnel records management
- Guest services
- Cash register operations
- Ability to follow instructions
- Customer service
- Sales analysis
- Cost control
- Problem solving
- Relationship building
- POS systems
- Order preparation
- Delivery coordination
- Document verification
- Package handling
- Business recordkeeping
- Barcode scanning
- Teamwork and cooperation
- Shipping and receiving
- Delivery scheduling
- Customer communication
- Stock rotation
- Payment reconciliation
- Employee onboarding
- Labeling
- Front desk
- Retail sales transactions
- Customer relationship building
- Appointment scheduling
- File organization
- Order processing
- Computer literacy
- Inventory control
- Process improvement
- Shipping & receiving
- QuickBooks
- Retail sales
- Sales strategy
- Compensation administration
- Business development
- Store management
- Change management
- Manual handling
- Writing skills
- Employee engagement
- Mail distribution
- Manager experience
- Google Docs
- Loss prevention
- Customer returns handling
- Negotiation
- Greeting customers
- Multitasking
- Space planning
- Clerical experience
- Customer support
- Administrative experience
- Microsoft Excel
- Profit & Loss statement
- Weight handling in the workplace
- Profit and loss analysis
- Budget preparation
- Office equipment management
- Office management
- Sales
- Organizational skills
- Sales quoting
- Office supply management
- Stocking
- Inventory management
- Budget management
- Customer relationship management
- Communication skills
- Conflict resolution
- Scheduling coordination
- Employee supervision
- Billing
- Payroll and budgeting
- Scheduling and calendar management
- Mail handling
- Supply management
- Document management
- Meeting planning
- Customer relations
- Report writing
- Call handling
- Filing and data archiving
- Scheduling meetings
- Filing systems knowledge
- Verbal communication
Certification
- Office management, 01/01/00, Present
- Notary, 08/01/19, 08/01/27, Florida
- Driver's License
Languages
English
Personal Information
Willing To Relocate: Anywhere
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Packing/Shipping
Goin' Postal
11.2021 - 12.2025
Store Manager
Parcels plus
06.2017 - 11.2021
Gas Station Manager
Marathon gas station
08.2014 - 06.2017
Retail Store Manager
Dazzle Too
11.2008 - 03.2010
Sales Associate
Jewelry Too
03.2008 - 10.2013
Optical Assistant
Optical Shop
01.2000 - 05.2003
Smithfield High School
Burriville High School