Angelique Casas
Ocala,FL
Summary
Goal-oriented General Manager with five years of experience focused on increasing revenues and promoting development. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner providing guidance and motivational leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Planet Fitness
11.2018 - Current
- Developed and maintained relationships with customers providing welcoming experiences.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear goals for each employee, tracking progress and milestones and offering support and assistance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Fostered positive working environment for all team members through encouragement and positive relations.
Education
West Port High School
Ocala, FL2018
Skills
- MS Office
- Decision-Making
- Flexible and Adaptable
- Organization and Attention to Detail
- Analytical and Critical Thinking
- Multitasking Abilities
- Planning and Coordination
Community Outreach
- Oct. '23 – Wear your Wings 5k – Hosted a table at a fundraiser focused on raising awareness and funds to benefit victims/survivors of domestic violence
- Dec. '23 – Kut Different Kickball Event – Participated and hosted a table at a non-profit that helps mentor and guide young males in the Ocala area to better paths in life while also helping pipeline their career paths when the time comes.
- Jan. '24 – HCA FL Citrus Hospital Health & Wellness Expo – Hosted a table and introduced Planet Fitness to healthcare employees. Connected with them on an individual basis to promote our mission on a more personable level.
- Feb. '24 – Interfaith Food Drive – Hosted a food drive in our Ocala club to assist a local organization that provides a full range of services and basic human needs for residents in our community
Training and Development
- Helped further develop Club Managers to help with employee accountability, problem-solving and confidence in their current roles.
- Conducted onboarding and full training processes for an external Club Manager hire at two separate locations
- Became adaptable to all situations by spending weeks at a time covering different locations that fall under separate Regional Managers
- Hired, trained and promoted a management team within my location
- Assisted with further developing current tenured Club Manager to help assist Regional in day-to-day processes and extra tasks
Certification
- FL Tanning Operator Training - May '23
- First Aid/CPR Certified - August '23
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
General Manager
Planet Fitness
11.2018 - Current
West Port High School