Angelique Cassis
Suffolk,VA
Summary
Experienced healthcare administrative professional with over 20 years of specialized experience managing clinic profiles scheduling grids, and patient access operations within the Department of Veterans Affairs. I am currently serving as a Supervisory Medical Support Assistant overseeing front end clinic operations and administrative staff on all PACT and Specialty/ Mental health teams. Expertise in building and modifying clinic grids in Vista, opening and closing clinics, adding encounters to grids for workflow. Recognized for improving clinical access optimizing scheduling templates and collaborating with providers and leadership to support efficient clinical operations and high-quality service to veterans.
Medical support professional equipped with extensive experience in administrative oversight and process optimization within healthcare settings. Adept at fostering team collaboration and driving results. Known for reliability and adaptability to evolving demands, with strong skills in patient interaction and data management.
Overview
19
19
years of professional experience
Work History
Supervisor Medical Support Assistant
Department of Veterans Affairs
Chesapeake, VA
01.2024 - Current
- Led team in implementing process improvements to enhance operational efficiency.
- Trained and mentored staff on compliance with federal regulations and policies.
- Coordinated cross-departmental initiatives to streamline service delivery for veterans.
- Managed workflow scheduling to ensure timely completion of projects and services.
- Supervised daily operations of medical support staff, ensuring compliance with departmental policies.
- Achieved streamlined clinic operations by effectively managing daily activities of medical support assistants and advanced medical support assistants. Improved patient access to care through strategic oversight of front-end clinic operations, including scheduling and phone management. Enhanced compliance with VA policies by providing comprehensive training and guidance to administrative staff. Fostered collaboration with clinical staff to address and resolve scheduling challenges. Optimized workflows and staffing coverage, resulting in reduced wait times and improved clinic efficiency. Elevated veteran experience by addressing patient concerns and coordinating effective resolutions for scheduling and administrative issues.
- Supervisor Ms Erica Durham 757-722-9961
Supervisory Medical Support Assistant
Department of Veterans Affairs
Greenville, NC
12.2022 - 12.2023
- Achieved streamlined clinic operations by effectively managing daily activities of medical support assistants and advanced medical support assistants. Improved patient access to care through strategic oversight of front-end clinic operations, including scheduling and phone management. Enhanced compliance with VA policies by providing comprehensive training and guidance to administrative staff. Fostered collaboration with clinical staff to address and resolve scheduling challenges. Optimized workflows and staffing coverage, resulting in reduced wait times and improved clinic efficiency. Elevated veteran experience by addressing patient concerns and coordinating effective resolutions for scheduling and administrative issues.
- Supervisor Dalonia Clemmons 252-830-2149 143420
- Coordinated appointment scheduling for veterans, enhancing patient access to healthcare services.
Lead Medical Support Assistant
Department of Veterans Affairs
Orlando, FL
01.2016 - 01.2022
- Managed clinic profiles within VISTA scheduling system to support all clinics. Built and maintained provider scheduling grids to ensure accurate clinic templates and appointment availability. Performed grid modifications to adjust provider schedules, appointment slots and clinic capacity based on operational needs. Opened and closed clinics according to clinic and provider availability and clinic operational requirements. Added and Managed updates on encounters to ensure proper workload capture and documentation. Inactivated clinics when necessary to maintain accurate scheduling systems and prevent scheduling errors. Coordinated with providers and clinical leadership to implement scheduling adjustments. Trained staff in scheduling procedures, grid management and proper use of Vista and CPRS systems.
Advanced Medical Support Assistant
Department of Veterans Affairs
Orlando, FL
01.2007 - 01.2016
- Surgical scheduler for 9 specialties, verified demographics of all patients assisted with scheduling transportation for Veterans. Verified Insurance Capture Buffer.
- Managed patient scheduling and appointment coordination for optimal clinic operations.
- Facilitated effective communication between healthcare providers and veterans regarding treatment plans.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Education
School of Accounting and Management, Logistics Specialist School, Acquisition Procurement school, Contracting Core Courses
St Augustine Senior Secondary school
Meridian, MSSkills
- Clinical Profile & Grid, Vista scheduling systems, Clinic Opening and Closing Processes, Grid Development, Grid Modification and Inactivation, Encounter Management, Patient Access & Scheduling Operations, Supervisory Leadership, Veteran Customer Service, Staff Training and Process movement
- Vista Scheduling systems, CPRS electronic Health Record, Clinic Profile Management, Grid Development and Modification, Microsoft Office Word Excel Outlook Teams Patient access scheduling systems scheduling processes for Specialty and Primary care Clinics
- Strong Collaboration with Clinical leadership and Providers, Extensive Knowledge of VA scheduling processes and clinic Profile Management, Ability to analyze scheduling needs and adjust to support clinic operations, Commitment to improving Veteran access to care and patient Service, Great Customer service skills
Accomplishments
- Supervised team of 18 staff members.
- Recognized for going above and beyond the call of duty.
Timeline
Supervisor Medical Support Assistant
Department of Veterans Affairs
01.2024 - Current
Supervisory Medical Support Assistant
Department of Veterans Affairs
12.2022 - 12.2023
Lead Medical Support Assistant
Department of Veterans Affairs
01.2016 - 01.2022
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2007 - 01.2016
School of Accounting and Management, Logistics Specialist School, Acquisition Procurement school, Contracting Core Courses
St Augustine Senior Secondary school