ANGELIQUE CLOPTON

• In a service excellence manner (exceptional expression of compassion, courtesy and friendliness) responsible for greeting and assisting all patients, visitors, external vendors, employees, volunteers and physicians in the lobby and operating the switchboard console to answer and effectively connect all calls and execute pages per Hospital policy
• Answers and effectively connects all calls
• Assists with orientation and training of new employees
• Contributes to a positive work environment and overall team effort of the department
• Directs guest to their destination
• Great guests at the front door
• Issue visitor passes
• Maintains a clean lobby
• Monitors the Security departments radio transmissions and provide assistance to them

• Provided excellent customer service via telephone and in person
• Monitored inventory, office stock and ordered supplies as necessary
• Updated and distributed the property phone directory via email
• Made concert and restaurant reservations
• Filed, faxed and printed documents
• Processed return mail
• Assisted in Marketing and Promotions

• Build headrest for Ford vehicles
• Assemble side shields
• Sequence and box trim per order

• Read from scripts that described products or services, in order to persuade potential customers to purchase
• Assisted with supervising 90 telephone reps
• Maintained attendance records
• Handled irate calls

Provide great customer service via telephone. I answer inbound calls and will make outbound calls to assist claimants with filing an application for unemployment insurance.Assist claimants with questions or concerns regarding their unemployment claim.