Kelis Perez
San Antonio
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
2
2
years of professional experience
Work History
Front Desk Clerk
Embassy Suites Hotel
02.2024 - 05.2025
- Welcoming guests.
- Managed reservations.
- Maintain an orderly front desk.
- Handled guest inquiries and complaints.
- Facilitates correspondence with guests.
- Handling check-in and checkout procedures efficiently.
- Upselling and promoting hotel services.
Sales Associate
Ross Dress For Less
08.2023 - 02.2024
- Greeting customers.
- Handling refunds and returns.
- Customer service tasks.
- Assisting with inventory.
- Maintaining sales floor appearance.
- Answer customer questions and concerns.
- Build productive trust relationships with customers.
Education
High School Diploma -
City of Angels
Los Angeles, CASkills
- Computer proficiency
- Strong organizational and time management skills
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Exceptional communication and interpersonal skills
- Ability to work independently
- Ability to work as a part of a team
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
Timeline
Front Desk Clerk
Embassy Suites Hotel
02.2024 - 05.2025
Sales Associate
Ross Dress For Less
08.2023 - 02.2024
High School Diploma -
City of Angels