Donovan Valeriano
Wood Dale,IL
Summary
I am a results-driven professional focused on fulfilling and surpassing all expectations. As a manager I led a team under the stress of a daily rush for three years. As a sales representatives I created over thousands of dollars in revenue for my company. In hospitality I created a multitude of techniques to make the lives of my coworkers and guests that much easier. I look forward to every new opportunity and I promise nothing less than my full commitment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Doubletree By Hilton Hotel
09.2024 - Current
- Trained new staff members in customer service techniques and hotel operations.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Sales Representative
AT&T
09.2023 - 09.2024
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability. Always tried to find the balance to satisfy both my company as well as my clients.
Shift Manager
McDonald's
06.2019 - 09.2023
- Led a team of 10 or more at any given time.
- Counted revenue and created deposits for all shifts throughout the day.
- Dish washing, sweeping, mopping, and strictly adhering to safety guidelines.
- Handled escalated customer issues effectively,demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Operator
Reprographics
09.2017 - 12.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Created and followed blueprints for machinery that had to be correct to the nearest decimal.
Education
Associate's - Accounting
College of DuPage
Glen Ellyn, IL01.2021
High school diploma -
Fenton High School
05.2017
Skills
- Critical thinking
- Problem resolution
- Computer proficiency
- Leadership
- Customer service
- Hospitality
- Data entry
- Conflict resolution
Certification
Google Cyber security - In process.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
Doubletree By Hilton Hotel
09.2024 - Current
Sales Representative
AT&T
09.2023 - 09.2024
Shift Manager
McDonald's
06.2019 - 09.2023
Operator
Reprographics
09.2017 - 12.2018
High school diploma -
Fenton High School
Google Cyber security - In process.
Associate's - Accounting
College of DuPage
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