Liz Quiñonez
Syracuse,NY
Summary
Driven and meticulous, I leveraged my expertise in cleaning techniques and guest relations at Doubletree By Hilton Hotel to significantly enhance guest satisfaction. My proactive approach in training staff and streamlining laundry operations led to a noticeable improvement in service efficiency and cleanliness standards, embodying a blend of hard and soft skills crucial for the hospitality industry.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Doubletree By Hilton Hotel
02.2023 - Current
- I replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by promptly maintaining clean and well-stocked rooms.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sorted, laundered, and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeping and Laundry Attendant
RAMADA INN
06.2022 - 12.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Housekeeping and Laundry Attendant
GDI Integrated Facility Services
03.2021 - 09.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
Education
Associate Degree in Paramedics - College
Escuela Superior Vocacional Nueva De Loiza
Carr. 187 Km 5.6 Bo. Medianía Alta Loíza, Puerto06.2015
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Maintenance Coordination
- Cleaning techniques
- Sorting and washing laundry
- Supply Inventory Management
- Bathroom maintenance
- Folding clean laundry
- Vacuuming carpets
- Window Cleaning
- Laundry expertise
- Furniture polishing
- Stain Removal
- Dusting surfaces
- Window Washing
- Carpet cleaning
- Upholstery Cleaning
- Housekeeping
- Multitasking and Prioritizing
- Guest Service and Support
- Guest Request Response
- Health and safety compliance
- Organizational Skills
- Work Planning and Organization
- Multitasking
- Room Maintenance Scheduling
- Professional and Courteous
Timeline
Housekeeping Room Attendant
Doubletree By Hilton Hotel
02.2023 - Current
Housekeeping and Laundry Attendant
RAMADA INN
06.2022 - 12.2022
Housekeeping and Laundry Attendant
GDI Integrated Facility Services
03.2021 - 09.2021
Associate Degree in Paramedics - College
Escuela Superior Vocacional Nueva De Loiza
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