Matthew Turney
Houston,TX
Summary
Skilled hospitality professional adept at managing banquet operations and ensuring seamless event execution. Strong focus on team collaboration, adaptability, and delivering results. Expertise in coordinating staff, overseeing event setups, and maintaining high standards of service. Renowned for reliability and effective communication, ensuring client satisfaction and successful events.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Captain
Doubletree By Hilton Hotel
02.2018 - Current
- Assisted in setup and breakdown of banquet events, ensuring timely execution of service plans.
- Introduce myself to contact of event, and keep a communication line available during events
- Collaborated with kitchen staff to ensure efficient food service during events.
- Maintained cleanliness and organization of banquet areas, adhering to safety standards.
- Supported lead server in coordinating guest seating arrangements for optimal flow.
- Gained proficiency in using banquet management software for scheduling and inventory tracking.
- Adapted to changing event needs by quickly responding to guest requests and inquiries.
- Close banquet checks at conclusion of events
Banquet Server
Landry's The Post Oak Hotel
08.2022 - 06.2024
- Delivered exceptional customer service during high-end events, ensuring guest satisfaction and seamless dining experiences.
- Managed banquet setup and breakdown, adhering to established timelines and maintaining organized workspaces.
- Collaborated with kitchen staff to coordinate meal timing and presentation, enhancing overall event flow.
- Trained new team members on service standards, fostering a strong understanding of operational procedures.
Banquet Server
Four Seasons Hotel
06.2021 - 07.2023
- Developed standard operating procedures for banquet service processes, driving consistency in guest experiences across events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Education
Associate of Arts - Film And Video Production
HCCS
Houston, TX06-2005
High School Diploma -
Pine Tree High School
Longview, TX05-2001
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Efficient in Micros
Accomplishments
- Supervised team of multiple staff members.
Certification
TABC
Food Handlers
Timeline
Banquet Server
Landry's The Post Oak Hotel
08.2022 - 06.2024
Banquet Server
Four Seasons Hotel
06.2021 - 07.2023
Banquet Captain
Doubletree By Hilton Hotel
02.2018 - Current
Associate of Arts - Film And Video Production
HCCS
High School Diploma -
Pine Tree High School
Employee of the month July 2023
Won Employee of the month July 2023 for DoubleTree Hilton