Angelique Donnay
Vista,CA
Summary
Driven Supervisor with a proven track record at GFS GROUP, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in staff management and continuous improvement, adept at fostering teamwork and collaboration. Achieved significant reductions in employee turnover by prioritizing a positive work environment and rigorous safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
GFS GROUP
2018.09 - 2024.07
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
None - Business Management
Palomar College
San Marcos, CASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Processes and procedures
- Staff Discipline
- Policy Enforcement
- Industrial hygiene
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Time Management
- Decision-Making
- Adaptability and Flexibility
- Team building
- Active Listening
- Relationship Building
- Adaptability
- Reliability
- Self Motivation
- Task Prioritization
- Problem-solving aptitude
- Team Collaboration
- Continuous Improvement
- Problem-solving abilities
Certification
Servesafe certified
Timeline
Supervisor
GFS GROUP
2018.09 - 2024.07
None - Business Management
Palomar College
Servesafe certified
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