ISAAC HURT
Vista,CA
Summary
Skilled Network Technician adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Demonstrates competency in operation of data and enterprise networks, network design, LAN switching technologies, IP routing technologies, network device security and troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NetOps Specialist Mid
TSG Federal
11.2023 - Current
- Maintained and Analyzed Cisco switches for Marine Corps Enterprise Network.
- Troubleshooting, Maintained, and Installed General dynamics TACLANES for classified network across Camp Pendleton.
- Maintained and Updated documentation of all changes made to the Network Infrastructure.
- Managed and resolved 300+ support tickets for customers across Camp Pendleton.
- Monitored daily network operations to identify and respond to service interruptions and incidents.
- Troubleshooting Marine Corp Enterprise Network (MCEN) assets.
- Created and managed project plans and timelines.
Helpdesk Support
Apex Systems
07.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided customer support and technical support to 5,000 Navy, Marine Corps, and air wing users.
Network Technician
US Air Force
06.2019 - 06.2023
- Troubleshot, installed, and configured General Dynamics TACLANES
- Maintained thorough understanding of local area and wide area networking and components
- Troubleshot hardware to determine and rectify network problems
- Maintained 99.9% uptime for network connectivity of workstations and network devices
- Maintained 400 Cisco and 20 Juniper switches across Barksdale AFB
- Installed cabling, wireless routers and telephone systems for data communications networks
- Performed tracing and patching operations for copper networks.
- Configured Cisco and Juniper switch for base wide projects
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Supported users both local and by phone with problem resolution.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
Education
Associate of Science - Information Systems
Community College of The Air Force
Montgomery, AL06.2026
Skills
- TS Clearance
- Network configuration
- Network Troubleshooting
- Security
- Cisco call manager
- Taclanes
- VOIP phones
- Long Haul Communications
- Cisco switches
- Juniper switches
- Analytical and Critical Thinking
- SolarWinds support
- Help Desk Support
- Logging Support Tickets
Certification
CompTIA Security+
CompTIA Network+
Timeline
NetOps Specialist Mid
TSG Federal
11.2023 - Current
Helpdesk Support
Apex Systems
07.2023 - Current
Network Technician
US Air Force
06.2019 - 06.2023
Associate of Science - Information Systems
Community College of The Air Force