Angelique Edmondson
Colorado Springs,CO
Summary
High efficient-results-oriented Business Administrated graduate with specialty in accounting and finance looking for a challenging job to show you my skills in human resources, accounting, customer service and marketing. I am great with computers whether the operating system is Windows or Apple and am proficient with Microsoft Office. I am award- winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. There is no set back or obstacle that I cannot overcome. And I am seeing to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program & Operations Analyst
Oracle
Springfield, MO
11.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Developed surveys to identify training needs based on projected production processes and changes.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Developed departmental systems and procedures to better align workflow processes.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
Support Renewals Advisor-BAT & DMT
Oracle
Colorado Springs, Colorado
11.2019 - 11.2021
- Participated in interactive training programs to expand knowledge of company products and policies.
- Documented all customer interactions in internal database to maintain complete customer service history.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
Robert Half International Inc
Colorado Springs, Colorado
10.2018 - 11.2019
- Generated reports detailing various metrics and account information.
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.
- Generated financial statements and facilitated account closing procedures each month.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Oversaw bookkeeping and accounting systems and entered data in an accurate fashion.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
Customer Service Rep Blended
Progressive Insurance
Colorado Springs, CO
01.2018 - 10.2018
- Took calls daily to help customer.
- Created and maintained an organized database to develop promotional sales.
- Evaluated the accuracy and quality of data entered into the agency management system.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
Personal Lines Representative
Progressive
Colorado Springs, CO
05.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Billing Specialist
Sykes
Denver, CO
07.2015 - 03.2016
- Handled technical service calls for Pearson, walking them through the process of gaining access to their courses and homework.
- Knowledge technical support for Chrome, Foxfire, IE, and Safari.
- Managed call flow and responded to technical support needs of customers.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
R.J Montgomery - FRONT DESK SUPERVISOR
Colorado Springs, Colorado
06.2012 - 12.2012
- Maintained safety and security for residence of the shelter.
- Ensuring the wellbeing of everyone and following protocol for maintaining privacy.
- Managed clients that were staying at the shelter to ensure the safety and security of all residence.
- Inputting client data and information into the system to ensure we had the highest quality information.
- Handled Medication Management for current residence.
- Learned how to deescalate volatile situation.
- KEY ACCOMPLISHMENT:.
- Learned to recognize key signs of domestic and child abuse, as well as the best way to help someone suffering from abuse.
Leader
Wal-Mart - MOD-TEAM/TEAM LEAD
Falcon, Colorado
01.2010 - 06.2012
- Of 5-10 associate, to ensure the store was in pristine shape for the morning rush.
- Fair and equal team lead, with the ability to manage department sales records and loss reports.
- Maintained records related to sales.
- Trained and served as a peer coach for new sales associates.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Overnight Stocker
Walmart
Colorado Springs, CO
07.2006 - 01.2010
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
MBA - Organizational Leadership
Leadership Coursework in Accounting & Financial Leadership (MBA 552); Global Management Concepts (MBA 551); Economic Leadership
- Graduated with 3.2 GPA
Bachelor of Science - Business Administration
Dean's List Several Times, GPA: 3 .5, Graduated cum laude
Course work in Finance Certification, Medical Front Office: Electronic Health Records - undefined
Certification, Microsoft Office - undefined
Masters of Divinity - Chaplaincy
05.2024
Skills
- Customer Service
- Inbound Calls
- Sales Records
- Microsoft Office
- Problem Solving
- Fraud Protection
- Medical Billing
- Accuracy
- Technology
- Records Management
- Critical Thinking
- Personable
- Organizational
- Account Management
- Project Management
- Data Entry, Customer service-oriented
- Database management
- Excellent communication skills
- Microsoft Office Specialist (MOS)
- Conflict resolution
- Extremely organized
- Inspection reviews
- Self-motivated
- Risk management processes and
- Analysis
- Clerical support
- Data entry
- Materials preparation
- Team liaison
- Budgeting and finance
- Process implementation
- Project management
- Credit Card Accounts
- Taking payments and protecting customer accounts from frauds
- Helping customers understand their bill
- Ensuring payments on accounts that were past due and creating
- Payment arrangements
- Looking at customer accounts for signs of fraud, ensuring the security
- Account Management,
- Accounting,
- General accounting,
- Accounting systems,
- Agency,
- Balance sheet,
- Billing,
- Bookkeeping,
- Budgeting,
- Call Center,
- Cash register,
- Clerical,
- Closing,
- Coach,
- Excellent communication,
- Conflict resolution,
- Credit,
- Critical Thinking,
- Customer satisfaction,
- Customer Service,
- Data Entry,
- Database management,
- Database,
- Financial statements, Front Office, Insurance, IE,
- Team lead
- Medical Billing,
- Meetings,
- Merchandising,
- Access,
- Microsoft Office,
- Microsoft Office Specialist,
- MOS,
- Organizational,
- Personnel,
- Problem Solving,
- Processes,
- Coding,
- Progress,
- Project Management,
- Quality,
- Quick Bookd,
- Risk management,
- Safety,
- Self-motivated,
- Technical support,
- Workshops
- Payment processing
- Continuous Improvements
- Business administration
- Strategic Planning
- Budgeting
- Project organization
- Forecasting Skills
- Systems And Software Programs
- Tactical Planning
- Managing Quotas
- Professional Demeanor
- Excellent Verbal/Written Communication
- Sales Initiatives And Techniques
- Sales Initiatives And Techniques
- Operations management
- Process evaluation and enhancement
- New hire on-boarding
- Staff development plans
- Leadership training
- Course development
- Small Group Instruction
- Data auditing
- Communication management
- Inspection skills
Certification
Microsoft Certified Desktop Support
Technician (MCDST)
Microsoft Certified Professional (MCP)
Timeline
Program & Operations Analyst - Oracle
11.2021 - Current
Support Renewals Advisor-BAT & DMT - Oracle
11.2019 - 11.2021
- Robert Half International Inc
10.2018 - 11.2019
Customer Service Rep Blended - Progressive Insurance
01.2018 - 10.2018
Personal Lines Representative - Progressive
05.2017 - 01.2018
Billing Specialist - Sykes
07.2015 - 03.2016
- R.J Montgomery - FRONT DESK SUPERVISOR
06.2012 - 12.2012
Leader - Wal-Mart - MOD-TEAM/TEAM LEAD
01.2010 - 06.2012
Overnight Stocker - Walmart
07.2006 - 01.2010
ORAL ROBERTS UNIVERSITY - MBA, Organizational Leadership
ORAL ROBERTS UNIVERSITY - Bachelor of Science, Business
Administration
FRISK UNIVERSITY - Course work in Finance Certification,
Medical Front Office: Electronic Health
Records,
FRISK UNIVERSITY - Certification, Microsoft Office,
Regent University - Masters of Divinity , Chaplaincy