Angelique Fulton
O'Fallon,IL
Summary
Highly driven customer-oriented General Manager with 4 years experience of successfully implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive and high-stress environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Glen Carbon, IL
05.2020 - Current
- Manage all aspects of daily production operations including staffing, scheduling, parts procurement, sublet operations, customer service and sales.
- Recruited, trained and empowered employees to achieve leading key performance indicators.
- Grew center sales and profitability by maintaining excellent results with direct repair partners, streamlining processes and leading the team to a high level of efficiency.
- Ensure safety regulations were followed by all personnel resulting in a safe working environment and leading GMG Inspection results. Maintain all training, medical evaluations and fit tests to remain complaint at all times.
- Maintained top-notch quality control standards and eliminated waste to maximize revenue.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and led team engagement meetings to review business results, discuss areas of opportunities and communicate weekly safety topics.
Service Advisor
Caliber Collision
O'Fallon, IL
12.2012 - 05.2020
- Assisted customer and provided accurate information regarding repair process, educated them on expectations and remained a trusted advisor throughout the experience.
- Inspected damaged vehicles to determine extent of structural, body and mechanical damage.
- Prepare an accurate repair plan supported with photos and documentation to support all operations, following all parts guidelines and ensure a quality repair
- Adhered to DRP insurance procedures and rates applicable to estimates, to remain compliant with all SOP's for each carrier
- Utilized skills and knowledge at multiple centers when needed, in a rapidly growing market with the ability to adapt to cliental, teammates and management
- Attended training sessions related to auto collision repair techniques and estimating software programs.
- Maintained high level of customer satisfaction, receiving several recognition awards
Accountant Supervisor
Collision Plus
Swansea, Illinois
08.2011 - 12.2012
- Maintained up-to-date accounts receivable and payable records and coordinated monthly billing activities for multi-center collision shop.
- Processed invoices, payments, and statements in a timely manner.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Tracked prepaid expenses ensuring they are amortized properly over their useful life span.
- Maintained employee payroll records and processed payroll data accurately for all hourly, salary and flat rate teammates.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures and control leakage.
Comptroller
St. Louis Screw & Bolt
Madison, IL
03.2006 - 12.2010
- Managed accounts receivable activities including collections from customers and clients.
- Managed accounts payable system including processing invoices and issuing payments in a timely manner.
- Coordinated preparation of quarterly and annual financial statements including balance sheets, income statements, cash flows.
- Prepared annual budgets and monitored performance against budget objectives.
- Managed Union Contract negotiations, Union grievances, annual health benefit requirements and all safety training for all teammates.
- Processed weekly and bi-weekly payroll for hourly and salary teammates, configure and submit all payroll related taxes.
- Maintain all safety regulations and OSHA requirements, oversaw all work related injuries and Workers Compensation claims.
- Maintained accurate records of employee information such as wages, attendance, performance reviews, benefits, leaves of absence, and disciplinary action.
Comptroller
White Tower Industrial
Detroit, MI
01.2000 - 02.2006
- Managed accounts receivable activities including collections from customers and clients.
- Managed accounts payable system including processing invoices and issuing payments in a timely manner.
- Coordinated preparation of quarterly and annual financial statements including balance sheets, income statements, cash flows.
- Prepared annual budgets and monitored performance against budget objectives.
- Managed Union Contract negotiations, Union grievances, annual health benefit requirements and all safety training for all teammates.
- Processed weekly and bi-weekly payroll for hourly and salary teammates, configure and submit all payroll related taxes.
- Maintain all safety regulations and OSHA requirements, oversaw all work related injuries and Workers Compensation claims.
- Maintained accurate records of employee information such as wages, attendance, performance reviews, benefits, leaves of absence, and disciplinary action.
Fuel Accountant
Signature Flight Support
Romulus, Michigan
08.1998 - 01.2000
- Maintained accurate records for jet fuel usage daily at Detroit Metropolitan Airport.
- Ensure all incoming fuel deliveries were recorded properly and all documents were filed pertaining to fuel regulations for EPA.
- Log fuel load tickets for all outgoing flights, documenting gallons, weight and current density.
- Reconcile fuel farm levels daily based on usage and current density.
- Log all fuel spills and document appropriate disposal.
- Identify potential issues with fuel farm facility equipment by monitoring levels.
- Manage all maintenance records and required preventative maintenance for fleet of refuelers, ensure all fuel placards are in tact and MSDS sheets are up to date and in all vehicles.
Airline Refueler
Signature Flight Support
Romulus, MI
04.1995 - 08.1998
- Operated ground support equipment including refuelers, hydrant vehicles, and loaders.
- Monitored fuel levels in aircraft tanks during refueling operations and ensured proper safety precautions were taken.
- Calculated weight and balance for each aircraft after loading fuel tanks to ensure compliance with safety regulations and delivered record of weight to airline pilot.
- Inspected all hoses, nozzles, valves, connectors, pressure gauges and other components of refuelers prior to use.
- Disposed of waste materials generated during fueling operations in accordance with environmental regulations.
- Troubleshot any malfunctions encountered during fuelling operations using appropriate diagnostic techniques.
- Obtain SIDA badge by passing security threat assessment and fingerprint-based criminal history records check, required for unescorted access to secured areas including ramps ans air operations areas.
Education
Associate of Applied Science - Accounting
Detroit College of Business
Dearborn, MI04-1999
Some College (No Degree) - General Studies
University of Michigan - Dearborn
Dearborn, MISkills
- Strong Multitasking and Organizational skills
- Proficient with Microsoft Office
- Strong Communication Skills
- Workflow Planning
- Employee Development
- Operations Management
- Strong leadership abilities
- Data Interpretation
- Sales Forecasting
- Reliability
- Attention to Detail
- Teamwork and Collaboration
Accomplishments
- Caliber Presidents Club 2022 - Outstanding Achievement for CSEP
- Caliber Presidents Club 2023 - Outstanding Achievement for Performance Ranking and CSEP
Certification
- I-CAR Gold Certified
Timeline
General Manager
Caliber Collision
05.2020 - Current
Service Advisor
Caliber Collision
12.2012 - 05.2020
Accountant Supervisor
Collision Plus
08.2011 - 12.2012
Comptroller
St. Louis Screw & Bolt
03.2006 - 12.2010
Comptroller
White Tower Industrial
01.2000 - 02.2006
Fuel Accountant
Signature Flight Support
08.1998 - 01.2000
Airline Refueler
Signature Flight Support
04.1995 - 08.1998
Associate of Applied Science - Accounting
Detroit College of Business
Some College (No Degree) - General Studies
University of Michigan - Dearborn