Haley Betters
Seguin,TX
Summary
Motivated and versatile professional with experience in operations management, cosmetology, and client care. Skilled in team leadership, customer experience, and driving business growth while maintaining high service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
HOTWORX Seguin
Seguin, TX
03.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Implemented new technologies or systems that improved operational efficiency
- Led operational strategy to enhance member retention and satisfaction in fitness services
Hairstylist/Cosmetologist
The Industry Salon
Seguin, TX
06.2023 - Current
- Created customized hair designs for clients based on their individual preferences and style goals
- Stayed up-to-date with the latest trends in hair design through continuous education and training
- Collaborated with clients to determine their specific needs and provided expert advice on suitable hairstyles
- Maintained a clean and organized work station, ensuring a safe and comfortable environment for clients
- Built strong relationships with clients by providing exceptional customer service and personalized attention
- Recommended appropriate hair care products to clients to maintain the health and integrity of their hair
- Developed long-term relationships with loyal clientele through exceptional service delivery
- Managed inventory of salon supplies including tools, products, color dyes etc., ensuring availability when needed
PreK Aide
Jefferson Elementary School
Seguin, TX
11.2022 - 08.2023
- Planning activities for children
- Help assist the teacher with the children
- Keep the classroom sanitized and free from hazardous
- Monitoring social and emotional development
Administrative Assistant
Orthopaedic Associates of Duluth
Duluth, MN
12.2021 - 09.2022
- Make all changes to the doctor’s schedules
- Communicating with out-reach clinics with doctor’s schedules
- Create/make changes to the doctors on-call schedule
- Therapy prep class scheduling
- Assistance in rolling out self-scheduling
- Invoices
- Mail out collection’s letters
- Covering registration when needed
- Help patients with patient portal assistant
Patient Service Representative
Orthopaedic Associates of Duluth
Duluth, MN
08.2019 - 09.2022
- Entering data for Patients into an Electronic Medical record (EMR)
- Answering income calls in a timely manner.
- Scheduling and re-scheduling patients for initial appointments and follow-ups
Resident Assistant
Ecuman Lakeshore
Duluth, MN
12.2017 - 08.2019
- Assist resident with dressing.
- Bathroom assist/ showering assist
- Medication passing
- Feeding assist
- Wash residents laundry
- Vital taking
Room Service Attendant
St. Luke’s Hospital
Duluth, MN
11.2016 - 12.2017
- Instructs patients on the meal ordering system
- Assists patients in placing meal orders
- Translates physician’s diet orders
- Answers the telephone in a professional manner
Crew Trainer
McDonald’s
Superior, WI
01.2015 - 09.2016
- Provide excellent customer service
- Train new employees
- Operate cash registers
- Prepare and serve food to customers
- Make beverages
Education
High School Diploma -
Northwestern High School
Maple, WI01.2017
Skills
- Highly dependable & reliable
- Fast learner with strong adaptability
- Excellent attention to detail
- Strong organizational & multitasking skills
- Customer service & guest relations
- Patient interaction & support
- Customer inquiry handling
- Community engagement
- Appointment scheduling & medical scheduling
- Medical records management
- Insurance verification & prior authorizations
- Vendor management
- Computer proficiency
- HIPAA compliance
- Medical terminology
- Electronic Medical Records (EMR/EHR), including Epic
- Vital signs monitoring/taking
- Patient care & caregiving
- Alzheimer’s & senior care
- Assisted living & nursing home experience
- Childcare & preschool experience
- Classroom support
- Inventory & supply management
- Residential & environmental cleaning
- Meal preparation & food service
- Laundry & facility upkeep
- Driving & errands support
Certification
- Driver's License
- Texas Barbering & Cosmetology License
- CPR / AED / First-aid Certified
Languages
English - Expert
Timeline
General Manager
HOTWORX Seguin
03.2024 - Current
Hairstylist/Cosmetologist
The Industry Salon
06.2023 - Current
PreK Aide
Jefferson Elementary School
11.2022 - 08.2023
Administrative Assistant
Orthopaedic Associates of Duluth
12.2021 - 09.2022
Patient Service Representative
Orthopaedic Associates of Duluth
08.2019 - 09.2022
Resident Assistant
Ecuman Lakeshore
12.2017 - 08.2019
Room Service Attendant
St. Luke’s Hospital
11.2016 - 12.2017
Crew Trainer
McDonald’s
01.2015 - 09.2016
High School Diploma -
Northwestern High School