Tanika Williams
Decatur,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
27
27
years of professional experience
Work History
General Manager
Advance Auto Parts
Fairburn , GA
09.2018 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Order Selector
Walmart
Fairburn, GA
06.2022 - 08.2023
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Attended company safety meetings to maintain knowledge of new and important information.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Prepared products for packaging and shipping according to company specifications.
- Used handheld scanners to key in data for packages.
- Used RF scanner to pick items from bins and complete orders.
- Maintained cleanliness of work area by sweeping floors, removing debris from racks and shelves.
- Inspected product for damages or defects before placing them into containers.
- Followed established procedures regarding hazardous materials handling and packaging requirements.
- Monitored expiration dates when selecting items for order fulfillment purposes.
Retail Store Manager
Pep Boys
ATLANTA, GA
05.1997 - 03.2018
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized new stock for floor placement.
- Ensured all safety protocols were followed at all times by staff members.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Prepared and submitted nightly bank deposits.
- Increased store sales by cross-selling complementary items.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
GED -
Columbia High School
Decatur, GA08-1998
Skills
- Staffing and coaching
- Delegate tasks
- Improve sales
- Merchandising/ planogram
- Merchandise Strategizing
- Sales Leadership
- Store Opening and Closing
- Loss Prevention
- Dependable and reliable
- Highly motivated
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Timeline
Order Selector
Walmart
06.2022 - 08.2023
General Manager
Advance Auto Parts
09.2018 - 02.2024
Retail Store Manager
Pep Boys
05.1997 - 03.2018
GED -
Columbia High School