Summary
Work History
Education
Skills
Timeline
Generic

Jonathan Williams

Pasadena ,Texas

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Work History

General Manager

Take 5 Oil Change
Channelview
03 2024 - 04 2024
  • interviewing, hiring, and developing employees
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maintain shop cleanliness amd and ensure tools and equipment are clean and maintained
  • Protect company assets
  • Handle and prevent customer complaints

General Manager

Jiffy Lube
Multiple locations
12 2018 - 03 2024
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Formulated policies and procedures to streamline operations.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

HS Diploma -

Deer Park High School
06.2013

Skills

  • Performance improvement
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Business Development
  • Sales expertise
  • Coaching and mentoring
  • Employee scheduling
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process
  • Consistently meet goals
  • Efficient multi-tasker
  • Staff training/development
  • Relationship building
  • Deadline-oriented
  • Effective leader
  • Recruitment

Timeline

General Manager

Take 5 Oil Change
03 2024 - 04 2024

General Manager

Jiffy Lube
12 2018 - 03 2024

HS Diploma -

Deer Park High School
Jonathan Williams