Patrick Brozzo
Cloverport
Summary
Dynamic professional with background in hospitality industry. Proven track record of successfully leading large teams while delivering exceptional customer service. Skilled in increasing sales and profitability, managing operations, and creating marketing plans. Passionate about developing strong relationships with customers, staff, and suppliers. Innovative individual possesses years of operational and customer service experience. Proven track record of success in driving revenue growth, improving operational efficiency, and delivering excellent customer service. Adept at developing and implementing new strategies to drive profitability and guest satisfaction. Committed to providing a unique and memorable experience for each guest and ensuring the highest level of service satisfaction. Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. Highly skilled professional with experience in operations, team collaboration, regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Competent manager of business alliances, partnerships, public relations, and high-performing teams to drive measurable results. Pragmatic and focused in dynamic and fluid environments. Proactive professional with [Number] years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
General Manager
Papa John’s
Tell City
12.2024 - Current
- Oversaw daily operations to ensure efficient restaurant performance.
- Managed inventory levels to optimize supply chain and minimize waste.
- Led staff training programs to enhance customer service skills.
- Implemented quality control measures to maintain food safety standards.
- Fostered a positive work environment by encouraging team collaboration and communication.
- Developed operational procedures to streamline workflows and improve efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
Machine Operator
ATTC
Tell City
08.2024 - 12.2024
- Operated machinery to maintain efficient production processes at ATTC.
- Monitored equipment performance and reported issues to supervisors promptly.
- Followed safety procedures to ensure a secure working environment for all staff.
- Loaded and unloaded materials for production runs in a timely manner.
- Conducted routine maintenance on machines to prevent downtime and ensure reliability.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
Assistant General Manager
Papa Johns
Cloverport
07.2021 - 08.2024
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.
- Acknowledged outstanding staff performance to boost company morale and productivity.
- Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.
- Mentored staff on problem resolution techniques and provided guidance regarding company policy.
- Performed weekly inventory audits to ensure accuracy of stock levels, pricing and product placement.
- Monitored daily operations of various departments, developing action plans when necessary.
- Prepared and presented reports to inform upper management.
- Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities.
- Mentored new associates to contribute to company's positive culture.
- Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager.
- Developed, implemented and monitored operational policies and procedures to ensure efficient workflow.
- Actively participated in meetings with senior management teams; offered constructive ideas for process improvements.
- Stocked and replenished merchandise according to merchandising layouts.
- Established and maintained relationships with vendors.
- Assisted in budget preparation activities including forecasting revenues, expenditures, and cash flow.
- Conducted performance reviews for all direct reports; identified areas for improvement and provided feedback.
- Determined customer needs by asking relevant questions and actively listening to responses.
- Reviewed company reports to analyze sales, gross profit, and inventory activity.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Facilitated open communication between departments to improve collaboration among teams.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Analyzed data from financial reports to identify areas of improvement in business operations.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Utilized data analytics techniques to identify areas for improvement.
- Managed daily operations to ensure efficient restaurant performance.
Education
High School Diploma -
Cloverport Independent High School
Cloverport, KentuckyTrade School - Machining and Manufacturing
Skills
- Goal Setting
- Effective leader
- Policy Development and Enforcement
- P&L Administration
- Process Improvement
- Sales Strategies
- Adaptability and Flexibility
- Task Prioritization
- Employee Motivation
- Training and development background
- Quality Assurance
- Professionalism
- Team leadership expertise
- Financial Reporting
- Product Promotion
- Continuous Improvement
- Team Leadership
- Customer Retention
- Staff training/development
- Workflow Coordination
- Problem-solving aptitude
- Interpersonal Communication
- Data Management
- Desktops, Laptops, and Mobile Devices
- Organizational Structuring
- Performance Evaluations
- Sales Tracking
- Direct Sales
- Time management abilities
- Teamwork and Collaboration
- Customer Service Management
- Customer Relations
- Employee Relations
- Business Management
- Performance Improvements
- Sales Promotion
- Active Listening
- Employee reviews
- Problem-Solving
- Inventory Control
- Training Management
- Attention to Detail
- Adaptability
- Decision-Making
- Reliability
- Food safety and sanitation
- Business operations knowledge
- Change Management
- Staff Development
- Financial Management
- Performance Improvement
- Time Management
- Relationship Building
References
References available upon request
Timeline
General Manager
Papa John’s
12.2024 - Current
Machine Operator
ATTC
08.2024 - 12.2024
Assistant General Manager
Papa Johns
07.2021 - 08.2024
High School Diploma -
Cloverport Independent High School