Open To Work
Mercedes Brannon
Billings,MT
Work Preference
Summary
Dynamic leader with proven expertise in operations management at Town Pump, driving strategic initiatives that boosted productivity by 20%. Skilled in cultivating vendor relationships and enhancing customer satisfaction. Adept at staff development and training, fostering teamwork and continuous improvement. Strong communicator with a focus on achieving long-term success and profitability.
Overview
10
10
years of professional experience
Work History
General Manager
Town Pump
Billings, MT
01.2026 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
- Evaluated performance metrics, driving initiatives for increased productivity and profitability.
- Established strong vendor relationships, negotiating contracts to reduce costs while maintaining quality standards.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Co-Manager
Town Pump
Billings, MT
07.2021 - 01.2026
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Managed budgetary allocations, optimizing resource utilization across multiple departments.
- Trained and mentored staff, fostering a culture of continuous improvement and teamwork.
Education
High School Diploma -
Colstrip High School
Colstrip, MT05-2007
Skills
Leadership and team building
- Team player
- Time management
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Staff supervision
- Goal setting
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Staff development
- Motivation
- Schedule management
- Performance improvement
- Consistently meet goals
- Recruitment
- Team oversight
Problem resolution
Operations management
Team player
Time management
Team leadership
Staff management
Customer relations
Training and development
Relationship building
Staff training
Staff training/development
Inventory control
Staff supervision
Goal setting
Employee scheduling
Verbal and written communication
Staff development
Team training and development
Motivation
Schedule management
Deadline oriented
Performance improvement
Vendor relationships
Employee development
Consistently meet goals
Recruitment
Timeline
General Manager
Town Pump
01.2026 - Current
Co-Manager
Town Pump
07.2021 - 01.2026
High School Diploma -
Colstrip High School