RICHARD PENA
San Antonio,Texas
Summary
Seeking a management opportunity with a fast-developing company where I will be able to utilize my personal and leadership abilities to help the company be successful. Hospitality professional bringing focus on effective team collaboration and achieving results. Extensive experience in enhancing guest experiences and operational efficiency. Known for reliability and adaptability, with strong emphasis on customer service and problem-solving.
Overview
9
9
years of professional experience
Work History
General Manager
Buffalo Wild Wings
06 2010 - 07 2025
Kitchen Manager
Camino Ranch Tex-Mex
01.2008 - 02.2009
- Contact: GREG (806) 433-6767
General Manager
Poncho's Mexican Buffet
05.2007 - 12.2007
- Contact: Franchise office (972) 731-8123
- (VP of operations) Rob Cohan (214)675-7613
Associate Manager
Pancho's Mexican Buffet
02.2006 - 05.2007
- Contact: Franchise office (972) 731-8123
- (VP of operations) Rob Cohan (214)675-7613
General Manager
Tony Roma's
12.1999 - 02.2006
- Contact: Franchise office (972) 731-8123
- (VP of operations) Rob Cohan (214)675-7613
Education
DIPLOMA -
W.B. RAY HIGH SCHOOL
06.1994
Skills
- Labor management
- Food cost control
- Customer service
- Daily deposits
- Recruiting team members
- Inventory weekly and monthly
- Maintaining proper staffing levels
- Coaching teams to be successful
- Handling customer complaints
- Project weekly sales
- Maintain cleanliness store
- Food orders and pars
- Team player
- Willing to go above and beyond
- Performance counseling
- Develops a culture of quality service
- Account management
- Guest complaint resolution
- Consistently meet goals
- Verbal and written communication
- Budget administration
- Effective leader
- Relationship building
- Business Development
- Deadline-oriented
- Performance improvement
- Food preparation and safety
- Recruitment
- Efficient multi-tasker
- Operations management
- Staff training/development
- Budget development
- Employee scheduling
- Coaching and mentoring
Timeline
Kitchen Manager
Camino Ranch Tex-Mex
01.2008 - 02.2009
General Manager
Poncho's Mexican Buffet
05.2007 - 12.2007
Associate Manager
Pancho's Mexican Buffet
02.2006 - 05.2007
General Manager
Tony Roma's
12.1999 - 02.2006
General Manager
Buffalo Wild Wings
06 2010 - 07 2025
DIPLOMA -
W.B. RAY HIGH SCHOOL