Angelique Gutierrez
Folsom,CA
Summary
Results-driven professional with a diverse background in property management, customer service, and marketing. Seeking a challenging Customer Success Manager. Known for strong communication skills, adept problem-solving capabilities, and a proven track record of cultivating client relationships. Dedicated to championing customer satisfaction, driving product adoption, and fueling sustainable business expansion.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Portfolio/Regional Property Manager
Southern California Student Housing Management
Los Angeles, CA
05.2021 - 11.2023
- Efficiently manage a portfolio of 28 properties and 400 units, specializing in off-campus student housing for the University of Southern California. Collaborate with clients to implement successful marketing and customer engagement strategies, prioritizing resident retention and leasing.
- Oversee maintenance, contractors, and vendor projects, ensuring timely completion, quality, and financial accuracy. Supervise large-scale building turnovers, optimizing unit readiness within tight schedules.
Owner/Operator
Homegrown Aloha LLC
Waimanalo, HI
07.2017 - 04.2020
- Established and managed a successful organic vegetable farm, demonstrating entrepreneurial skills and fostering community partnerships. Oversaw a 50-client CSA program, ensuring timely deliveries and high customer satisfaction.
- Proficient in digital marketing and social media, leading initiatives to promote farm offerings and customer success programs. Managed all aspects of bookkeeping and accounting, showcasing strong organizational and problem-solving abilities. Additionally, conducted hands-on farm labor, irrigation repair, and maintenance to optimize overall farm operations.
HOA/AOAO Management Executive
Hawaiiana Management LTD
Honolulu, HI
09.2013 - 07.2017
- Spearheaded comprehensive management operations for 8 subdivision housing neighborhoods with 600+ homes, overseeing HOA/AOAO meetings, community Bylaws, and annual budgets to optimize building operations and ensure financial stability.
Education
Study of Horticulture
University of Hawaii At Manoa
Waimanalo, HI 07.2017 - 06.2019
Study of Communication And Marketing
Sacramento State
Sacramento, CA 08.2001 - 05.2003
Salesforce CRM Admin Program
Calbright College
San Francisco, CA 11.2023 - Current
Skills
Customer Relationship Management: Resolved tenant concerns, prioritizing retention, and consistently exceeded marketing targets
Tech Proficiency: Adept at learning and using various tech tools and software, including CRM, Microsoft Office, Google Workspace, Appfolio, POS, and Salesforce
Leadership: Supervised teams, managed large projects, and maintained vendor relationships
Communication: Excellent verbal and written skills, including public speaking and conflict resolution
Financial Management: Expert in budgeting, invoicing, and optimizing financial operations
Timeline
Salesforce CRM Admin Program
Calbright College
11.2023 - Current
Portfolio/Regional Property Manager
Southern California Student Housing Management
05.2021 - 11.2023
Owner/Operator
Homegrown Aloha LLC
07.2017 - 04.2020
Study of Horticulture
University of Hawaii At Manoa
07.2017 - 06.2019
HOA/AOAO Management Executive
Hawaiiana Management LTD
09.2013 - 07.2017
Study of Communication And Marketing
Sacramento State
08.2001 - 05.2003
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