Jessica Ekkelboom
Folsom,CA
Summary
Experienced server and trainer with over six years of hospitality experience. Committed to delivering outstanding guest experiences, executing memorable tableside service, and upholding superior standards of hospitality. Focused on embodying professionalism, maximizing efficiency, and consistently surpassing guest expectations to elevate overall dining experiences.
Overview
6
6
years of professional experience
Work History
Server Trainer
Dave and Buster’s
04.2024 - Current
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Often serving large parties and event groups simultaneously along side your section which requires strong communication and multitasking.
- Consistently ranking 1-5 in salesmanship out of 26 servers.
- Cultivated warm relationships with regular customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Server/ Bartender
Malarkey's Irish Pub
11.2019 - 04.2024
- Supported a seamless guest experience in a dual-role position requiring exceptional multitasking, timing and communication.
- Managing six or more tables while also pouring drinks and assisting bar guests.
- Collaborated with team members during busy shifts and weekend club nights to ensure seamless service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Vision's in Education
Sacramento06.2011
Skills
- Experienced in enhancing sales through upselling
- Proficient in Micros, Toast, and Aloha systems
- Adept at enhancing guest experiences through tailored service
- Promptly resolving guest concerns
- High volume dining environments
- Safe food handling procedures
- Order accuracy
- Menu memorization
- Kitchen staff coordination
- Strong leadership
- Attention to detail
Timeline
Server Trainer
Dave and Buster’s
04.2024 - Current
Server/ Bartender
Malarkey's Irish Pub
11.2019 - 04.2024
High School Diploma -
Vision's in Education
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