Angelique Hayes
Grand Prairie,Texas
Summary
Accomplished Material Lead Processor with 10+ years of experience streamlining material flow, mentoring teams, and implementing process improvements that reduce delays and enhance productivity.
Overview
10
10
years of professional experience
Work History
Material Processor Lead
DFW
Irving
01.2024 - Current
- Developed and implemented task management strategies to optimize workflow and meet service targets.
- Maintained detailed records of exception data for reporting accuracy and operational transparency.
- Performed detailed research and addressed corrections and exceptions within project documentation.
- Provided technical support to receivers to enhance processing efficiency within Oracle.
- Conducted weekly discussions with purchasing department to maintain and close case issues efficiently.
Material Processor
Assurant Solutions
Lewisville, TX
11.2015 - 06.2024
- Maintained detailed records of exception data for reporting accuracy and operational transparency.
- Conducted thorough research and tracing of missing devices and packages to enhance customer support efforts.
- Facilitated efficient management of receiving workflows in unit tracker, ensuring timely resolution exceptions, DOA, RTC, and online sales.
- Conducted thorough verification of IMEIs and package exceptions to ensure compliance with departmental standards.
- Diagnosed and corrected receiving errors within unit tracker platforms to maintain data integrity.
- Organized and prepared shipping boxes for return to manufacturer or customers.
- Received recognition from management for addressing metro trade-in exceptions backlog to improve operational efficiency.
- Performed routine tasks to ensure operational effectiveness and accuracy.
- Optimized task management processes to effectively meet service objectives.
- Maintained precise Excel spreadsheet records to support tracking of exception devices.
- Supported the integration of innovative processes aimed at streamlining operations.
- Supported customer satisfaction initiatives through thorough investigation of package delivery and device receipt inquiries.
- Facilitated training sessions to enhance new receivers' proficiency in various receiving and exception processes.
- Assisted receivers in troubleshooting and resolving processing issues in unit tracker, ensuring seamless workflow.
- Supported the introduction of streamlined processes aimed at improving operational efficiency within DOA RTC Metro receive triage online sales and opportunity exceptions.
- Supported customer care operations through thorough investigation of package deliveries and accurate documentation of item receipts in unit tracker.
- Oversaw training initiatives for new receivers in the receive triage and exceptions processes. Managed unit tracker operations for OLS and metro trade-in exceptions. Streamlined DOA receiving and shipping processes alongside RTC operations.
- Resolved processing challenges in unit tracker and Oracle to ensure seamless operations and support team efficiency.
- Streamlined task prioritization and organization to enhance service delivery and meet receivers' objectives.
- Collaborated effectively with a diverse team of coworkers to enhance project outcomes.
- Applied expertise in XBM and non-deliverable package processes to ensure operational efficiency.
Skills
- Shipping Coordination
- Workflow Planning
- Materials Movement
- Records Management
- Clear Communication
- Problem-Solving
- Production Organization
- Box and Container Packing
- Materials Handling
- Handheld Scanners
- Microsoft Office
- Data Recording
- Critical Thinking
- Time Management
- Active listening
- Materials handling
Timeline
Material Processor Lead
DFW
01.2024 - Current
Material Processor
Assurant Solutions
11.2015 - 06.2024