Angelique Hines
Warner Robins,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
La Concha Resort
Key West, Florida
2022.06 - 2022.11
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
- Computed balances, totals or commissions to support accounting team.
General Manager
Southernmost House Grand Hotel
Key West, Florida
2017.04 - 2021.02
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Analyzed market trends to inform business decisions and strategies.
Customer Service Clerk
Fausto's
Key West, FL
2014.05 - 2016.08
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Helped customers obtain and services with poised and professional assistance.
Education
GED -
Key West High School
Key West, FL2006-06
Skills
- Rate changes
- Team building and supervision
- System updates
- Guest check-in and check-out
Timeline
Front Desk Supervisor
La Concha Resort
2022.06 - 2022.11
General Manager
Southernmost House Grand Hotel
2017.04 - 2021.02
Customer Service Clerk
Fausto's
2014.05 - 2016.08
GED -
Key West High School