Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imelda Prado

Covina,CA

Summary

Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Problem-solving, bilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Vanllee Hotel & Suites
Covina, CA
04.2021 - Current
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Scheduled and assigned daily work and activities for housekeepers, janitors, and front desk agents.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collected room deposits, fees and payments.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Custodian

Uhaul Moving And Storage
Covina, CA
05.2019 - 05.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Collected, sorted and transported recyclable materials.
  • Reported vandalism or other damage to property to supervisor.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Supervised supplies in inventory and submitted reorder requests.
  • Walked through the facility to scan customer's storage units to confirm payments taken and or late.

Education

High School Diploma -

Charter Oak High School
Covina, CA
06.2017

Skills

  • Hospitality Management
  • Staff Supervision
  • Policy Enforcement
  • Property Information
  • Complaint Resolution
  • Customer Service
  • Constructive Feedback
  • Computer Reservations Systems
  • Staff Training
  • Room Assignments
  • Word Processing
  • Check-In and Check-Out Procedures
  • Cash Control
  • Registration Processing
  • Delegating Work Assignments
  • Professional Relationships
  • Shift Scheduling
  • Guest Amenities
  • Rate Changes
  • Maintenance Services
  • Property Tours
  • Documentation
  • Mail and Package Distribution
  • Adaptable and Resilient
  • Leadership and Change Management
  • Friendly and Relatable
  • Confidence and Drive
  • Spanish Fluency
  • Anticipating Guest Needs
  • Maintenance Requests
  • Maintaining Clean Work Areas
  • Telephone Etiquette

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Supervisor

Vanllee Hotel & Suites
04.2021 - Current

Custodian

Uhaul Moving And Storage
05.2019 - 05.2021

High School Diploma -

Charter Oak High School

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Imelda Prado