Summary
Overview
Work History
Education
Skills
References
Timeline
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Brittany Brown

North Richland Hills,TX

Summary

Dynamic and versatile professional with a proven track record in hospitality, operations management, and organizational leadership. Skilled in delivering exceptional customer experiences, optimizing operational efficiency, and fostering team collaboration. Adept at multitasking and problem-solving in fast-paced environments. Seeking a challenging role as a Front Desk Associate, Restaurant Manager, or Office Manager to leverage expertise and drive success. Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Overview

9
9
years of professional experience

Work History

Front Desk Supervisor

The Crescent Hotel
Fort Worth, TX
10.2023 - Current
  • Oversee all aspects of front desk operations, ensuring adherence to hotel standards and guest satisfaction.
  • Proficient in OPERA Cloud operations.

Front Desk Associate

Aloft Fort Worth Downtown
Fort Worth, TX
12.2022 - 10.2023
  • Serve as the first point of contact for guests, delivering exceptional customer service and facilitating smooth check-in/check-out processes.

Front Desk Associate

Aloft Hotel
Trophy Club, TX
04.2022 - 10.2023
  • Greeted and checked-in guests, ensuring a smooth and efficient arrival process.

Design/Sales Consultant

Love That Door
Fort Worth, TX
04.2021 - 03.2022
  • Utilized design expertise to translate customer needs into innovative door design concepts.

Assistant General Manager

Mama's Pizza
North Richland Hills, TX
05.2017 - 01.2018
  • Exceeded sales goals by 75% through effective social strategies and customer engagement.

General Manager (FOH)

Alex's Greek Cafe
Grapevine, TX
04.2015 - 05.2016
  • Held P&L responsibility and achieved significant revenue growth through exceptional customer service and operational excellence.

Education

Associate in Cosmetology Certification -

North Central Texas College
12.2007

High School Diploma -

Northwest High School
05.2003

Skills

  • Front Desk Operations
  • Customer Service
  • Team Leadership
  • Operational Efficiency
  • Project Management
  • Sales and Marketing
  • Inventory Control
  • Budget Management
  • Microsoft Office Suite
  • Hospitality Management
  • Team building and supervision
  • Hospitality services
  • Reservations Management
  • Guest check-in and check-out
  • Problem-solving skills
  • Staff Training
  • POS System Operation

References

References available upon request.

Timeline

Front Desk Supervisor

The Crescent Hotel
10.2023 - Current

Front Desk Associate

Aloft Fort Worth Downtown
12.2022 - 10.2023

Front Desk Associate

Aloft Hotel
04.2022 - 10.2023

Design/Sales Consultant

Love That Door
04.2021 - 03.2022

Assistant General Manager

Mama's Pizza
05.2017 - 01.2018

General Manager (FOH)

Alex's Greek Cafe
04.2015 - 05.2016

Associate in Cosmetology Certification -

North Central Texas College

High School Diploma -

Northwest High School
Brittany Brown