Ayondelay Taylor
Grand Rapids
Summary
Experienced Front Desk Supervisor with a background in coordinating daily operations and managing staff. Possesses strong leadership skills, ability to multitask effectively, and commitment to providing exceptional customer service. Previous roles noted for improvements in efficiency and guest satisfaction through proactive problem-solving and communication strategies.
Overview
18
18
years of professional experience
Work History
Front Desk Supervisor
Woodspring Suites Hotel
Grand Rapids
01.2023 - 03.2026
- Supervised front desk operations and coordinated staff schedules to ensure smooth daily operations.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Resolved guest complaints promptly to ensure satisfaction and comfort.
- Trained new employees on customer service standards and hotel procedures, enhancing team readiness and guest interactions.
- Coordinated room assignments and maintained accurate availability records to optimize guest accommodations.
- Ensured cleanliness and organization of the front desk area at all times.
Assistant General Manager
Extended Stay America
Atlanta
06.2018 - 11.2022
- Coordinated daily operations to enhance hotel functionality and guest experience.
- Managed staff scheduling and training to enhance service delivery.
- Managed monthly budgets and profit and loss, achieving margin targets through effective oversight.
- Oversaw budget management and expense tracking for operational efficiency.
- Implemented guest satisfaction initiatives to improve overall experience.
- Trained and supported staff on procedures and policies, fostering a knowledgeable team.
Front Desk / Operation Manager
GRAND RAPIDS FAIRFIELD INN
Grand Rapids
03.2008 - 05.2018
- Supervised daily hotel operations, maintaining high standards of guest satisfaction and service quality.
- Resolved guest complaints through timely and effective solutions, enhancing overall guest satisfaction.
- Established processes that streamlined workflow across departments, improving operational efficiency.
- Developed standard operating procedures for housekeeping and maintenance teams.
- Implemented inventory control measures for supplies and equipment management.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Creston High School
Grand Rapids, MI01-2000
Skills
- Front desk operations
- Guest Relations
- Booking Coordination
- Customer Service Procedures
- Payment Processing
- Financial Transactions
- Call Center Operations
- Cash management
- Data Integrity
- MS Windows
- Creative Problem Solving
- Problem Solving
- Time Management
- Training
- Communication Skills
- Interpersonal Communication
- Attention to detail
- Cash management
Timeline
Front Desk Supervisor
Woodspring Suites Hotel
01.2023 - 03.2026
Assistant General Manager
Extended Stay America
06.2018 - 11.2022
Front Desk / Operation Manager
GRAND RAPIDS FAIRFIELD INN
03.2008 - 05.2018
High School Diploma -
Creston High School