Tina Gosnell
MARSHALL,NC
Summary
Front desk supervisor with experience leading medical office operations and supporting patient service. Manages scheduling, insurance verification, training, and performance management. Improves workflow efficiency by reducing appointment conflicts while maintaining accurate, compliant records in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Front Desk Supervisor
Hot Springs Health Program Inc.
Marshall, NC
07.1996 - Current
- Supported daily front desk operations to keep workflow smooth and organized.
- Trained and guided staff to enhance service quality and work performance.
- Provided prompt customer support by answering questions and resolving concerns.
- Organized team meetings to review goals, updates, and drive performance improvements.
- Implemented scheduling software to improve efficiency and reduce appointment conflicts.
- Managed patient registration and check-in procedures for medical visits.
- Coordinated appointment scheduling and provider calendars.
- Verified insurance coverage and updated patient demographics.
- Answered patient calls and routed messages to clinical teams.
- Applied HIPAA privacy rules at reception area.
- Trained new clerks on front desk procedures.
- Resolved patient concerns with calm, professional service.
- Supervised daily front desk operations including check-ins, checkouts.
- Monitored front desk staff to maintain quality customer service.
- Resolved customer complaints promptly and efficiently.
- Handled processing of payments to maintain accurate financial records., cashiering duties, and credit card transactions accurately.
- Created weekly schedules for front desk staff based on business needs.
- Conducted performance evaluations for front desk staff to support professional development.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Developed policies and procedures for front desk operations.
- Developed training plans for new hires or existing employees needing additional instruction in specific areas.
Certified Professional Coder
Hot Springs Health Program Inc.
Marshall, North Carolina
Education
High School Diploma -
Madison High School
Marshall, NC06-1993
Skills
- Front desk operations
- Insurance scheduling
- Calendar coordination
- Scheduling and planning
- Patient coding
- Operational procedures
- Staff supervision and development
- Staff training development
- Staff performance assessment
- Team performance monitoring
- Customer service decisions
- Data entry efficiency
- Problem-solving
- Decision making aptitude
- Communication effectiveness
- Detail orientation
- Cross-functional collaboration
- Front desk supervision
- Problem-solving skills
- Data entry efficiency
Timeline
Front Desk Supervisor
Hot Springs Health Program Inc.
07.1996 - Current
Certified Professional Coder
Hot Springs Health Program Inc.
High School Diploma -
Madison High School