PRISCILLA L. FEVRIERE

Experienced Front Desk Supervisor with 20 years in hotel operations and customer service. Expertise in guest relations, reservations, and service recovery, ensuring high satisfaction levels. Proficient in Lightspeed, FOSSE, Galaxy, and Opera Property Management Systems, with strong skills in account accuracy and cross-department coordination.

• Priscilla L. Fevriere
• 10 Pebble Hill Ct SE
• Cartersville, GA 30120
• 470-454-7773 (tel:470-454-7773)
• Mailto:fevrieredakota.777@yahoo.com
• Hiring Manager
• PHM
• Dear Hiring Manager:
• I am applying for the Front Desk Supervisor position with your organization. With 20 years of customer service experience and a strong background in hospitality, front-office operations, guest relations, and team support, I am prepared to contribute reliable leadership, efficient operations, and exceptional service to your hotel.
• PRISCILLA L. FEVRIERE
• PROFESSIONAL SUMMARY
• Front Desk Supervisor with 20 years of customer service experience and expertise in hotel operations, guest relations, reservations, check-in/check-out, service recovery, and team support. Proficient in Lightspeed, FOSSE, Galaxy, and Opera Property Management Systems. Skilled at coordinating across departments, maintaining accurate guest accounts, resolving concerns, and delivering efficient, high-quality service.
• CORE COMPETENCIES
• Front Desk Operations
• Front Desk Supervision
• Guest Relations
• Customer Service
• Check-In and Check-Out
• Reservations Management
• Room Assignments
• Guest Account Management
• Service Recovery
• Complaint Resolution
• Staff Training and Support
• Property Management Systems
• Cash Handling and Account Balancing
• Front-Office Administration
• Cross-Department Coordination
• Data Entry and Recordkeeping
• PROFESSIONAL EXPERIENCE
• FRONT DESK SUPERVISOR
• The Ritz-Carlton/Reynolds at Lake Oconee, Georgia
• January 2024 - Present
• Direct daily front desk operations and support staff in delivering consistent, high-quality guest service.
• Manage check-in, check-out, reservations, room assignments, account inquiries, and front desk requests.
• Resolve guest complaints through prompt communication, follow-up, and service recovery.
• Coordinate with housekeeping, maintenance, reservations, and other departments to expedite guest requests and reduce service delays.
• Maintain accurate guest profiles, reservation records, room status, and account information across four PMS platforms: Lightspeed, FOSSE, Galaxy, and Opera.
• Enforce front desk procedures, hotel service standards, and operational guidelines.
• Process guest transactions, support cash handling, and assist with account balancing to promote financial accuracy.
• Provide real-time support to front desk staff and address escalated guest needs.
• Communicate guest preferences and service concerns across departments to support timely resolution.
• Create a welcoming, professional, and solutions-focused front-office environment.
• RENTAL COORDINATOR
• Atlantic Real Estate Group - Tucker, Georgia 30084
• January 2015 - January 2024
• Coordinated rental operations from initial inquiry through appointment scheduling, follow-up, and issue resolution.
• Managed customer inquiries, property information, appointments, documentation, and administrative records.
• Served as a primary communication link among tenants, property owners, vendors, and internal teams.
• Investigated customer concerns, identified solutions, and coordinated timely follow-up.
• Managed competing deadlines while maintaining accurate records and responsive customer service.
• Maintained organized files through consistent data entry, documentation, and recordkeeping.
• Tracked follow-up activities and outstanding items to support efficient daily workflows.
• Strengthened customer relationships through clear communication, dependable follow-through, and professional service.
• LOAN PROCESSOR
• Golden Mortgage Financial - Tucker, Georgia
• Processed and reviewed mortgage documentation for accuracy, completeness, and compliance with established requirements.
• Coordinated communication among customers, lenders, and business partners to support timely file progression.
• Tracked documentation, follow-up activities, outstanding requirements, and processing deadlines across multiple files.
• Managed competing priorities while maintaining strong attention to detail and data accuracy.
• Safeguarded confidential financial and customer information in accordance with professional standards.
• Delivered responsive customer service by providing status updates, answering questions, and coordinating next steps throughout the loan process.
• TECHNICAL SKILLS
• Property Management Systems: Lightspeed, FOSSE, Galaxy, Opera
• Additional Skills: Reservations, guest account management, data entry, documentation, cash handling, account balancing, customer relationship management, telephone communication, office technology, and administrative systems.
• COVER LETTER
• Cartersville, GA
• I am applying for the Front Desk Supervisor position with your organization. With 20 years of customer service experience and a strong background in hospitality, front-office operations, guest relations, and team support, I offer reliable leadership, efficient operations, and a consistent commitment to exceptional service.
• In my current role as Front Desk Supervisor at The Ritz-Carlton/Reynolds at Lake Oconee, I direct daily front desk operations, support team members, manage guest check-in and check-out, process reservations, coordinate room assignments, respond to account inquiries, and resolve guest concerns. I collaborate with housekeeping, maintenance, reservations, and other hotel departments to address guest needs promptly and reduce service delays. My experience with four Property Management Systems-Lightspeed, FOSSE, Galaxy, and Opera-enables me to adapt quickly to hotel technology and maintain accurate guest and reservation information.
• My nine years as a Rental Coordinator strengthened my ability to manage customer inquiries, scheduling, documentation, follow-up, and issue resolution across multiple priorities. As a Loan Processor, I developed strong attention to detail, confidentiality, documentation, and deadline-management skills. Together, these experiences support accurate front-office operations, dependable communication, and consistent service delivery.
• I am committed to creating a welcoming guest experience, supporting team performance, and improving the efficiency and accuracy of front desk operations. I would welcome the opportunity to bring my hospitality experience, supervisory skills, PMS knowledge, and service-focused approach to your organization.
• Thank you for your time and consideration. I look forward to discussing how my qualifications can support your team, strengthen front desk operations, and contribute to guest satisfaction.
• Sincerely
• My previous experience as a Rental Coordinator strengthened my ability to manage scheduling, customer inquiries, documentation, follow-up, and issue resolution across multiple priorities. As a Loan Processor, I developed strong attention to detail, confidentiality, documentation, and deadline-management skills. These experiences support accurate front-office operations, dependable communication, and consistent service delivery.