Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Affirmations
Additional Information
Languages
Timeline
Generic

Jessica Shook

Holcomb,KS

Summary

Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset. Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Effective multitasker and clear communicator with Number years in hospitality industry. Experience managing front desk team of guest service specialists. Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in Software and Software, with friendly and decisive approach to resolving challenges. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence. Meticulous Job Title with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Ambitious Job Title with Number years of experience and passion for local Type industry. Personable, experienced with conflict resolution and sensitive to others' needs. Passionate Job Title offering Number years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Hardworking front desk professional bringing expertise in reservations, concierge services and department collaboration. Seasoned Front Desk professional offering Number years of customer-facing performance. Handles administrative, operational and guest areas to cultivate quality service. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and polished Job Title brings proven experience in Type environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Skilled, hospitality management graduate with over Number years of practical experience in hotel operations. Highly effective in greeting guests and finding resolutions to issues. Consistently exceeds corporate goals for guest satisfaction and occupancy rates. Experienced Job Title at busy hotel offering strong interpersonal and financial management skills. Organized with strong attention to guest needs. Dynamic team leader and consensus builder who leads by demonstrating outstanding guest services. Polished hotel front desk manager offering exemplary communication skills. Dynamic and personable and well-versed in handling multiple tasks at once. Experience as front desk manager for high-end hotel. Recently promoted front desk manager at upscale hotel in Location with bachelor's degree in marketing. Experienced in front office operations and skilled in guest relations. Pursuing position in front desk operations in resort setting. Service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with Type degree in hospitality management. Track record of continued success in front desk hotel operations. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Job Title with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and efficient Job Title supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized simultaneous office functions and direct administrative personnel to meet needs of Type professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity. Precise Office Administrator with Number years of experience. Expert in Software and Type protocols with training in Area of expertise. Distinguished history of decreasing office spending while increasing functionality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Best Western
Manhattan, Ks
01.2021 - 01.2022
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
  • Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
  • Contributed to the development of new front desk procedures for increased efficiency and better guest service.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
  • Improved response times to guest requests through effective delegation of tasks among team members.
  • Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
  • Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
  • Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
  • Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Collected room deposits, fees, and payments.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Built talented team through hiring and training new associates.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Created monthly meetings for cashiers and membership desk associates.
  • Attended staff meetings and brought issues to attention of upper management.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Prepared weekly employee work schedules to meet operational needs.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Maintained transaction security by verifying payment cards against identification.
  • Managed front desk maintenance of client records and lab data.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for Number employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Janitor

Manhattan Medical Plaza
Manhattan, Ks
01.2018 - 01.2019
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
  • Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
  • Addressed minor maintenance issues promptly to prevent further damage or escalation.
  • Safeguarded building security by locking doors and setting alarms at the end of each shift.
  • Completed seasonal maintenance tasks such as leaf removal in the fall and snow removal in the winter months.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
  • Coordinated with outside vendors for specialized cleaning services when needed, such as carpet or upholstery cleaning.
  • Responded quickly to urgent maintenance requests from building occupants or management staff members.
  • Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
  • Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
  • Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
  • Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained floor cleaning and waxing equipment.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Moved furniture for cleaning and set up for special events.
  • Reported damages and hazardous conditions to management for further action.
  • Reported vandalism or other damage to property to supervisor.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Territory Manager & Deep Freezer Head Merchantdiser

Acosta Sales And Marketing & Acosta Military Sales
Kansas, Oklahoma, And Colorado
01.2013 - 01.2019
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.
  • Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
  • Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
  • Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
  • Provided insightful feedback on market trends and competitor activities that informed strategic planning decisions at an organizational level.
  • Mentored junior sales professionals on best practices in relationship-building techniques, contributing positively to team performance metrics.
  • Streamlined internal processes by implementing efficient reporting tools for monitoring progress against established targets regularly.
  • Utilized advanced data analytics tools for accurate forecasting of future sales trends within the assigned region, enabling proactive adjustments as needed.
  • Worked closely with regional distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
  • Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
  • Researched competitor activity and used findings to develop sales growth strategies.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Attended trade shows and industry events to promote company products and services.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Spearheaded successful sales strategies for existing and new products across specified territory.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Managed over Number accounts within Location territory.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
  • Trained and mentored sales representatives in sales techniques and strategies.
  • Developed and monitored sales representative goals and performance to drive territory goals.
  • Planned and conducted weekly sales meetings to keep sales representatives up-to-date on new products and strategies.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Drove sales by developing multi-million dollar contract sales.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Cashier

Casey's Gas Station
Ogden, KS
01.2017 - 01.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Stockade Travel Plaza
Sublette, KS
01.2015 - 01.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

Delivery Driver

Papa John's Pizza
Garden City, KS
01.2013 - 01.2016
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Direct Support Staff Member

Family Ministries
Garden City, KS
01.2012 - 01.2015
  • Enhanced client independence by implementing personalized support plans and monitoring progress.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.

Direct Support Associate

Mosaic
Garden City, KS
01.2012 - 01.2015
  • Improved client well-being by providing compassionate and attentive support in daily activities.
  • Enhanced communication skills for clients with speech impairments through tailored exercises and practices.
  • Assisted clients in achieving personal goals by creating individualized care plans and monitoring progress.
  • Promoted independence for clients by teaching essential life skills, such as budgeting, cooking, and cleaning.

Education

Bachelor's Of Science School Of Ecology - Hospitality Managment

Kansas State University
Manhattan

Associate Of Business Administration -

GCCC
Garden City, KS

Bbachlor Of Science School Of Business - Business Law

Kansas State University
Manhattan
01.2019

Associates Of Science - General Psychology

GCCC
Garden City
01.2016

Skills

  • Operations Oversight
  • Hospitality Services
  • Reservations Management
  • Team Building and Supervision
  • VIP Guest Relations
  • Rate Changes
  • System Updates
  • Guest Relations
  • Word Processing
  • Cash Control
  • Scheduling and Planning
  • Administrative Skills
  • POS System Operation
  • Property Management Systems
  • Cash Handling
  • Customer Service Management
  • Training and Mentoring
  • Reservation Management
  • Conflict Management
  • File Management
  • Revenue Management
  • Issue Resolution
  • Complaint Management
  • Problem-Solving Skills
  • Staff Training
  • Listening Skills
  • Time Management
  • Compliance Monitoring
  • Exceptional Communication
  • Effective Planning
  • Cash Management
  • Staff Training and Development
  • Cash Handling Accuracy
  • Request Management
  • Task Delegation
  • Business Recordkeeping
  • Staff Supervision
  • Staff Development
  • Strong leadership
  • Adaptability and flexibility
  • Professional demeanor
  • Active listening
  • Problem-solving abilities
  • Interpersonal skills
  • Customer service excellence
  • Resource allocation
  • Computer literacy
  • Conflict resolution
  • Multitasking capabilities
  • Administrative support
  • Empathy and understanding
  • Data entry efficiency
  • Attention to detail
  • Decision-making aptitude
  • Team building proficiency
  • Performance evaluation
  • Organizational expertise
  • Telephone etiquette
  • Inventory control
  • Customer Service
  • Computer Reservations Systems
  • Inventory Oversight
  • Automated Telephone Systems
  • Conflict and Issue Documentation
  • Documentation and Reporting
  • Team Training
  • Delegating Work Assignments
  • Policy Enforcement
  • Safety and Security Procedures
  • Payment Oversight
  • Registration Processing
  • Corporate Branding
  • Transportation Information
  • Room Assignments
  • Employee Training
  • Quality Assurance
  • Daily Reporting
  • Language Fluency
  • Personnel Management
  • Accounts Reconciliation
  • Coaching and Mentoring
  • Property Security
  • Scheduling and Calendar Management
  • Operations Management
  • Marketing and Promotions
  • Group Room Block Reservations
  • Promotions
  • Quickbooks
  • Payment Processing
  • Staff Management
  • Front Desk Supplies Management
  • Reservations
  • Hospitality Service Expertise
  • Customer Service Expertise
  • Report Preparation
  • Bookkeeping
  • Budgeting and Finance
  • Hospitality Management
  • Property Tours

Websites

Accomplishments

Ashworth University Medical Transcription,

Acosta Sales and Marketing University,

Mosaic University for working with people with intellectual disabilities,

Graphic Designer and Chief of Innovation awarded my own building from Genesis Reflections, Pilot from Linden's Airport-Specialized Avaiation Personal Training sessions. President of Student Support Services Leadership Team, Public Relations Executive Administrator of Public relation for Art Club lead by the President of the Arts association of Kansas, Master Cereamicist and afficianto of the wheel, Top 10 Duracell Sales representative in the world. 5 years of dedicated service award from Acosta Military Sales and the Department of Defense Agency Fort Riley Military Defense Agency Commissary Directoron behalf of the Fort. Ceretificate of Execrllence from Garden City Community College

Special award from the Office of the White House from the President. Intern for the apprenticeship to the house of the senant. Children's Director of Bethel A.M.E., presiding board member and creating co-founder of

the Manhattan non-Violence Coalition.

Affiliations

Kansas Star Casino

Certification

First Aid, AED, CPR

Affirmations

I am self motivated and goal oriented

Additional Information

Learning is an interesting thing to me especially as I learn differently than others. I may need instructions more than once but after training me, I perfect ever fine detail. I an expert at implementing new systems for optimal results. Every thing I do I ask myself how can I make it faster better and cheaper while keeping it simple. I work smart not hard and I like to plan.

Languages

English
Professional Working
Spanish
Elementary

Timeline

Front Desk Supervisor

Best Western
01.2021 - 01.2022

Janitor

Manhattan Medical Plaza
01.2018 - 01.2019

Cashier

Casey's Gas Station
01.2017 - 01.2018

Cashier

Stockade Travel Plaza
01.2015 - 01.2016

Territory Manager & Deep Freezer Head Merchantdiser

Acosta Sales And Marketing & Acosta Military Sales
01.2013 - 01.2019

Delivery Driver

Papa John's Pizza
01.2013 - 01.2016

Direct Support Staff Member

Family Ministries
01.2012 - 01.2015

Direct Support Associate

Mosaic
01.2012 - 01.2015

Bachelor's Of Science School Of Ecology - Hospitality Managment

Kansas State University

Associate Of Business Administration -

GCCC

Bbachlor Of Science School Of Business - Business Law

Kansas State University

Associates Of Science - General Psychology

GCCC

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Jessica Shook