Angelique Hurt
Atlanta,GA
Summary
Tenured professional known for delivering friendly service and personalized attention to all customers. Contribute to achieving operational goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets. Dedicated Sr Account Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Bank of America
Kennesaw, Georgia
12.2014 - Current
- Facilitated various roles and departments (further details available upon discussion), including current responsibilities in operations.
- Engaged with customers at risk of non-payment, successfully collecting payments and investigating reasons behind late or missed payments on active or inactive credit card accounts.
- Negotiated repayment plans for outstanding debt to benefit both clients and lenders
- Developed and implemented successful full-balance repayment plans or settlements, engaging in collaborative efforts with customers.
- Provided credit assistance to both consumers and businesses, submitting extension requests and managing recovery activities
- Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines
- Consistently adhered to the bank's code of conduct while exhibiting empathy towards clients' circumstances.
- Managed and monitored various accounts, consistently achieving and surpassing performance objectives.
- Collaborated with customers to develop strategic business and account plans.
- Worked remotely since March 2020 to present day
Accident Scene Management (ASM)
Agero (Contractor)
Atlanta, Georgia
10.2022 - 02.2023
- Provided excellent customer service at all times while interacting with clients.
- Assisted policyholders in understanding and navigating the claims procedure.
- Coordinated and supervised the dispatch of tow services to accident scenes.
- I've built the Initial Claims for Accident Scene Claim
- Worked remotely for the duration of contract.
Medical Assistant/ Admin
gyn care
07.2013 - 11.2014
- (Temp Posiition)
- Assisted fellow professionals and provided services to patients
- Serve as a key member of healthcare team for a busy OBGYN practice
- Assist four MDs as well as RN team in ensuring optimal patient care and smooth daily functioning of office
- Verifies patient information by interviewing patient, recording medical history; confirming purpose of visit
- Prepare patients for examination by performing preliminary physical tests - taking blood pressure, weight, and temperature, reporting patient history summary
- Maintains safe, secure and healthy work environment by establishing and following standards and procedures; complying with legal regulations
Education
Medical assistant -
Everst Institute
Skills
- Operations
- Business strategies
- Excellent negotiation skills
- Customer Relations
- Risk Analysis
- Problem Solving
- Customer Support
- Customer Service Operations
- Microsoft Office
- Credit Risk Management
- Data Entry
- Debt Collection
- Chat
- Loss Mitigation
Availability
Open for Immediate Hire
Certification
- Foundations of Cybersecurity Foundations of Cybersecurity Google Coursera ( January 2024)
- Play It Safe: Manage Security Risks Google Coursera ( Feburary 2024)
Timeline
Accident Scene Management (ASM)
Agero (Contractor)
10.2022 - 02.2023
Senior Account Manager
Bank of America
12.2014 - Current
Medical Assistant/ Admin
gyn care
07.2013 - 11.2014
Medical assistant -
Everst Institute