Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
AdministrativeAssistant

Angelique Jones

Gretna,LA

Summary

Accomplished Customer Service Manager with a proven track record at Home Depot, adept in billing procedures and customer service excellence. Enhanced process efficiency and contributed to hiring decisions, demonstrating strong analytical and interpersonal skills. Expert in medical coding and insurance verification, ensuring accuracy and client satisfaction.

Overview

19
19
years of professional experience

Work History

Customer Service Manager/ Specialist

Home Depot
04.2024 - Current

Service Customers, Answer Phones, Take Orders, measurements, Operates, computer Software/ Register

Medical Assistant

Demtri Dermatology
03.2025 - 06.2025
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Customer Service/ Jewelry Manger

Walmart
04.2006 - 09.2019
  • Evaluated existing processes for efficiency improvements and implemented changes accordingly when needed.
  • Processed payments from customers using cash registers or point-of-sale systems accurately and efficiently.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Education

Certificate - Medical Assistant: Medical Coding And Billing

Unitech Training Academy
Lafayette, La.
05-2025

Skills

  • Medical coding
  • Billing procedures
  • Insurance verification
  • Customer service
  • Multitasking
  • Data entry
  • Proficient in medical terminology
  • Understanding of healthcare regulations
  • Microsoft Office Suite Knowledge

Education and Training

true

Timeline

Medical Assistant

Demtri Dermatology
03.2025 - 06.2025

Customer Service Manager/ Specialist

Home Depot
04.2024 - Current

Customer Service/ Jewelry Manger

Walmart
04.2006 - 09.2019

Certificate - Medical Assistant: Medical Coding And Billing

Unitech Training Academy