JONATHAN RAMIREZ
San Jose
Summary
Compassionate Medical Front Office Receptionist skilled in customer service, patient scheduling, medical coding, insurance verification, and electronic health records management. Demonstrates proficiency in communication, problem-solving, and multitasking to enhance front office operations and improve patient care experiences.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Service Specialist
Pacific Clinics
San Jose, CA
01.2026 - Current
- Verified insurance details and collected intake documentation for new client registrations.
- Updated electronic records with accurate demographic, contact, and service information.
- Coordinated referrals between departments to support timely access to care services.
- Maintained confidentiality while handling sensitive client information and protected health data.
- Met with management weekly to ensure positive productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Worked with San Benito, Santa Clara, and Solano County to submit enrollments and upload documents for our patients.
Front Office Specialist
NCRVA
San Jose, California
06.2023 - 08.2025
- Greeted incoming patients, completed registration procedures and checked each into the system.
- Verified insurance coverage for patients and followed up on prior authorization requirements.
- Answered Phone Calls
- Worked on Incoming and Outgoing referrals daily.
- Scheduled new patient appointments.
- Uploaded and sent out Patient’s Medical Records when requested.
- Filled out paperwork for the DMV and Disability office.
- Processed payments accurately and efficiently.
- Monitored incoming emails, faxes and mail ensuring timely response or forwarding to appropriate personnel.
- Maintained cleanliness of front desk area by organizing materials on a regular basis.
Sales Representative
Infiniti of San Jose
San Jose, United States
09.2021 - 01.2023
- Assisted customers in selecting vehicles that fit their needs and preferences.
- Followed up with leads to nurture relationships and encourage sales conversions.
- Conducted vehicle demonstrations to showcase features and benefits to potential buyers.
- Maintained accurate records of customer interactions and vehicle inventory in the system.
- Participated in team meetings to discuss sales strategies and market trends.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
Education
High School Diploma -
Oak Grove High School
San Jose, CASkills
- Insurance verification
- Patient registration
- Referral coordination
- Appointment scheduling
- Medical record management
- Payment processing
- Electronic medical records
- Front office operations
- Workflow management
- Task prioritization
- Time management
- Telephone etiquette
- Phone reception
- HIPAA guidelines
- Medical coding
- Office administration
- Attention to detail
- Problem solving
- Active listening
- Effective communication
- Team collaboration
- Typing and filing
Languages
English
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Pacific Clinics
01.2026 - Current
Front Office Specialist
NCRVA
06.2023 - 08.2025
Sales Representative
Infiniti of San Jose
09.2021 - 01.2023
High School Diploma -
Oak Grove High School