Summary
Overview
Work History
Education
Skills
Timeline
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Angelique Kennedy

Roanoke Rapids,NC

Summary

Dynamic and results-oriented professional with extensive experience as a Residential Counselor at Jackson Field Homes Jarratt Va, and a proven track record in crisis management and de-escalation techniques. Demonstrated ability to foster resident well-being and safety, achieving a significant reduction in behavioral incidents. Skilled in motivational interviewing and team collaboration, adept at developing comprehensive treatment plans and enhancing resident support systems.

Overview

12
12
years of professional experience

Work History

Residential Counselor

Jackson Field Homes Jarratt Va
07.2024 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
  • Implemented behavior modification techniques designed to promote positive change in residents'' lives.
  • Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices.
  • Assisted residents in achieving personal goals by facilitating access to community resources and services.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
  • Organized weekly house meetings that facilitated open communication between staff members and encouraged constructive feedback from all parties involved.
  • Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.

Correctional Officer

Deerfield Correctional Center
04.2022 - 10.2023
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.

Correctional Officer

Greensville Correction Center
03.2018 - 07.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Decreased occurrences of contraband through meticulous inmate, cell, and common area searches.

Customer Service Cashier

Walmart
05.2013 - 09.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Contributed to achievement of sales targets through suggestive selling techniques.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
  • Enhanced store security by identifying and reporting suspicious activities.
  • Implemented customer feedback system, leading to actionable insights for store improvement.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Promoted store loyalty programs to customers to enhance engagement and repeat business.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

Highland High School
Albuquerque, NM
05.2013

Skills

  • De-escalation techniques
  • Client advocacy
  • Boundaries establishment
  • Supply replenishment
  • Safety management
  • Client transportation
  • Progress monitoring
  • Professionalism and ethics
  • Self-care practices
  • Multicultural sensitivity
  • Motivational interviewing
  • Counseling and coaching
  • Resident counseling
  • Trauma-informed counseling
  • Residential care
  • Residential treatment programs
  • HIPAA protocols
  • EMR software updates
  • Residential treatment plans
  • Substance abuse disorders
  • Resident support
  • Behavioral intervention plans
  • Mental health disorders
  • Crisis counseling
  • Safety standards and compliance
  • Incident reporting
  • Resident supervision
  • Crisis prevention intervention
  • Healthy habits promotion
  • Community meetings
  • Emergency response
  • Policy enforcement
  • Emotional support
  • Staff communication
  • Daily living skills instruction
  • Progress documentation
  • Relationship building
  • Staff training
  • Case planning
  • Discipline administration
  • Life skills development
  • HIPAA compliance
  • Message delivery
  • Group activities
  • Care plan management
  • Maintenance requests
  • General housekeeping
  • Activities oversight
  • Microsoft office
  • Public speaking
  • Active listening
  • Crisis management
  • Dietary requirements
  • Facility security
  • Student needs assessments
  • Issue resolution
  • Event chaperoning
  • Satori alternative to managing aggression
  • Preventive Maintenance
  • Ambulation assistance
  • Case file management
  • Communication clarity
  • Call answering and routing
  • Status assessments
  • Equipment setup
  • Staff meeting coordination
  • Mediation techniques
  • Counseling program development
  • Team supervision
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Mental health awareness
  • Conflict de-escalation
  • Counseling techniques
  • Positive reinforcement
  • Team building
  • Safety protocols
  • Task prioritization

Timeline

Residential Counselor

Jackson Field Homes Jarratt Va
07.2024 - Current

Correctional Officer

Deerfield Correctional Center
04.2022 - 10.2023

Correctional Officer

Greensville Correction Center
03.2018 - 07.2021

Customer Service Cashier

Walmart
05.2013 - 09.2014

High School Diploma -

Highland High School

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Angelique Kennedy