ANGELIQUE KIGEME
New York,USA
Summary
Dynamic professional with a proven track record at HRA, excelling in document management and client service. Adept at utilizing advanced systems to ensure accuracy and efficiency, while demonstrating excellent communication and time management skills. Committed to enhancing operational workflows and delivering exceptional support to clients and colleagues alike.
Overview
7
7
years of professional experience
Work History
Admin Analysis
HRA (Human Resources Administration)
New York, USA
01.2023 - Current
- Scans and indexes documents received via HRA computer banks, self-services scanners at HRA SNAP centers, online ACCESS NYC, Mobile Phones Docs, Right Fax, and other sources provided to the agency.
- Process incoming postal and inter/intra agency mail by receiving, opening, and sorting received documents, scans, and indexes mail into clients imaging case file.
- Utilizes POS and the Welfare Management System (WMS) systems to verify information provided on client’s documentation, checks documentation for inconsistencies, omissions, and transposition errors.
- Returns questionable case documents, or documents that are illegible or unreadable to the Unit Supervisor.
- Maintains logs of all indexed cases and statistics of all errors found for reporting requirements.
- Answers and screens telephone calls and forwards accordingly as needed.
- Performs other duties as required by unit supervisor.
Community Outreach Liaison
Francis de Sales Church
New York, USA
05.2019 - 08.2019
- Create PowerPoints and other presentations for staff.
- Welcome visitors.
- Handle general office duties such as phone, mail, filing, and organization.
- Researched and created neighborhood resources guide by contacting local non-profits and compiling relevant information.
- Assisted in the planning and development of digital workshops for seniors including designing PowerPoints and event promotion.
Intake Coordinator Assistant
Housing Works
Brooklyn, USA
09.2018 - 05.2019
- Managed and processed clients and their documentation in a concise, thorough manner.
- Ensured highest level of customer service to the managed care plan and internal clients.
- Checked in on clients regularly and handled the multi-line phone system.
- Attended cognitive therapy/ Anger management groups and performed home visits.
- Verified that information in the computer system was up to date and accurate.
Education
BACHELOR'S DEGREE - SOCIOLOGY, MINOR IN PUBLIC HEALTH
Hunter College
ASSOCIATE IN SCIENCE - HUMAN SERVICES
Borough of Manhattan Community College
Skills
- Excellent Communication
- Time Management
- Proficient with Phone Systems
- Proficient with Office Equipment
- Proficient with Word Processing Programs
- Excellent Customer Service
- Resolve Customer's Problems Proactively
- Punctual
- Dependable
Languages
French
Professional
Timeline
Admin Analysis
HRA (Human Resources Administration)
01.2023 - Current
Community Outreach Liaison
Francis de Sales Church
05.2019 - 08.2019
Intake Coordinator Assistant
Housing Works
09.2018 - 05.2019
BACHELOR'S DEGREE - SOCIOLOGY, MINOR IN PUBLIC HEALTH
Hunter College
ASSOCIATE IN SCIENCE - HUMAN SERVICES
Borough of Manhattan Community College
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