Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
ANGELIQUE KINSEY

ANGELIQUE KINSEY

Atlanta,GA

Summary

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Overview

8
8
years of professional experience

Work History

Customer Service Agent

VXI Global Holdings
02.2024 - 08.2025
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Managed approximately 15 incoming calls, emails and faxes per day from customers.

Customer Care Representative

WALMART CALL CENTER
02.2021 - 05.2024
  • Take calls daily by greeting customers and ensure all customers that called for personal account changes, issues with packages or shipping's necessities are met to my fullest standards.
  • Using microsoft excel and other computer programs to better help customers with understanding of balances on account and bill due dates.
  • Update financial statements and place holds on accounts as needed while also taking payments.
  • Recap each call then take and submit notes in system.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Receptionist

AMERICAN INCOME LIFE
03.2017 - 12.2020
  • Greet and welcome visitors, clients, and staff in a professional
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answer and direct incoming phone calls, taking messages when necessary.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Manage the front desk area, ensuring it is tidy and presentable.
  • Schedule appointments and maintain calendars for staff members.
  • Assist with administrative tasks, including filing, data entry, and handling correspondence.
  • Address client inquiries and provide information about services offered.
  • Support team members with various projects and tasks as needed. Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Diploma -

HOMESTEAD SENIOR HIGH
Homestead, FL
05.2018

Skills

  • Data protection
  • Active listening
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Empathetic and genuine

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

English
Native or Bilingual

Timeline

Customer Service Agent

VXI Global Holdings
02.2024 - 08.2025

Customer Care Representative

WALMART CALL CENTER
02.2021 - 05.2024

Receptionist

AMERICAN INCOME LIFE
03.2017 - 12.2020

Diploma -

HOMESTEAD SENIOR HIGH

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