Denise Tapia
North Las Vegas,NV
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Litigation Practice Group
Las Vegas, NV
07.2021 - Current
- Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Administrative Assistant
Skypark Family Medicine Group
Sacramento, CA
11.2019 - 05.2021
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Scheduled office meetings and client appointments for staff teams.
- Created PowerPoint presentations for business development purposes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Lab Technician
Portocork America
Napa, CA
02.2017 - 09.2019
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Identified microorganisms present in Cork samples and cultivated strains to support clinical diagnostics.
- Located disease markers and outlined findings in thorough reports for clinicians.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Education
Associate of Science - Medical Assisting
UEI
Sacramento, CA05.2019
Associate of Science - Health Administration
UEI
Sacramento, CA05.2019
High School Diploma -
Siatech
Oceanside, CA05.2016
Skills
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Creative Problem Solving
- Multitasking and Prioritization
- De-escalation Techniques
- Proficiency in Microsoft Office and G Suite
- Excellent Attention to Detail
- Confidentiality and Data Protection
- Strong Organizational Skills
- Schedule Management
- Professional and Courteous
- Legal Correspondence
- Legal Terminology
- Conflict Resolution
- Legal Research
- Critical Thinking
- Legal and Court Processes
- Administrative Support
Certification
Blood Borne Pathogens certificate
CPR Certificate
Timeline
Customer Service Agent
Litigation Practice Group
07.2021 - Current
Administrative Assistant
Skypark Family Medicine Group
11.2019 - 05.2021
Lab Technician
Portocork America
02.2017 - 09.2019
Associate of Science - Medical Assisting
UEI
Associate of Science - Health Administration
UEI
High School Diploma -
Siatech