Luther Newsome
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. In addition, I also have four years of supervisory experience In the US Marine Corp.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Metro Shore Services, Carnival Cruise Lines
Long Beach, CA
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check-in areas, gangways and elevators/escalators and direct guests accordingly
- As a check in agent, review and verify validity of all travel documents presented by guests for check-in
- Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests
- If unable to respond and resolve on your own, know when to elevate to upper management
- Provide wheel chair assistance to those in need for boarding and disembarkment
Retention Specialist
Us Clarity.com
Irvine, CA
01.2023 - 04.2024
- I worked to increase customer loyalty and retention customer by resolving 1customer complaints, and by implementing retention strategies
Sales Representative
Spectrum
Albany, NY
12.2021 - 09.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
Driver
Uber
Albany, NY
07.2017 - 04.2020
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
Customer Service Representative
Key Bank
04.2012 - 08.2018
- Duties included assisting customers over-the-phone/in-person with account maintenance, processing fraud claims, ordering/issuing new debit cards, resetting pins, blocking lost/stolen cards, and assisting with billing errors
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Performs assigned tasks associated with the processing of member transactions as required
Education
High School Diploma -
Albany High School
License -
Bryant And Stratton College
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Sales
- Organizational skills
- Time management
- Hotel experience
- Front desk
- Hospitality
- Communication skills
- Microsoft Outlook
- Computer skills
- Microsoft Office
- Phone etiquette
- Data entry
Additional Information
Military Service- United States Marines, Honorably Discharged
Timeline
Retention Specialist
Us Clarity.com
01.2023 - 04.2024
Customer Service Agent
Metro Shore Services, Carnival Cruise Lines
11.2022 - Current
Sales Representative
Spectrum
12.2021 - 09.2022
Driver
Uber
07.2017 - 04.2020
Customer Service Representative
Key Bank
04.2012 - 08.2018
High School Diploma -
Albany High School
License -
Bryant And Stratton College
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