Kaleb Van Genderen
Oshkosh,WI
Summary
Hardworking and punctual, works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
A.W. Companies Inc.
Oshkosh, WI
08.2023 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Leveraged reference tools to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
Overnight Stocker
Walmart
Beaver Dam, WI
07.2022 - 09.2022
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Followed instructions to properly arrange merchandise items.
- Picked up boxes and related trash from sales floor.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Shift Supervisor
Papa Murphy's Take and Bake Pizza
Antigo, WI
09.2020 - 07.2021
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Planned and managed resources to consistently meet production and quality goals.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Checked orders for quality and completeness.
Skills
- Stocking and Replenishing
- Attention to Detail
- Moving Boxes
- Stocking Products
- Cash Register Operations
- Quick Learner
- Order Fulfillment
- Data Entry
- Unloading Merchandise
- Payment Processing
- Organization and Categorization
- Time Management
- Cleaning and Sanitizing
- Problem-Solving
- Report Creation
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- 45 wpm Typing Speed
- Order and Refund Processing
- Customer Account Management
- Call Documentation
- Data Entry and Maintenance
- Customer Service
Timeline
Customer Service Agent
A.W. Companies Inc.
08.2023 - Current
Overnight Stocker
Walmart
07.2022 - 09.2022
Shift Supervisor
Papa Murphy's Take and Bake Pizza
09.2020 - 07.2021
Similar Profiles
Anna WardAnna Ward
Complaints and Grievances/ Answering Service at A.W CompaniesComplaints and Grievances/ Answering Service at A.W Companies
JEFFREY EMMARTJEFFREY EMMART
Phone Representative at A.W Companies Inc.Phone Representative at A.W Companies Inc.
Imani WallsImani Walls
Driver at Shagger, A.W. Companies, IncDriver at Shagger, A.W. Companies, Inc
Zephan PaulickZephan Paulick
Crew Trainer at Killian Management ServicesCrew Trainer at Killian Management Services
Jabezz Lynn HusmannJabezz Lynn Husmann
Administrative Assistant at Alro SteelAdministrative Assistant at Alro Steel