Angelique Lancon
San Antonio
Summary
Talented professional bringing demonstrated administrative and financial management skills. Well-versed in preparing orders, monitoring transfers and tracking market fluctuations. Excellent customer service, problem-solving and multitasking abilities focused on maintaining compliance, maximizing production, satisfaction and quickly addressing concerns.
Overview
7
7
years of professional experience
Work History
Escrow Assistant
Chicago Title
03.2021 - Current
- Examine purchase and sale agreements for potential items of concern and addressed immediately.
- Utilized my focus to detail to set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Return executed loan packages to lender for review and approval in accordance with lender instructions.
- Manage real estate closings, process in compliance with applicable standards and legal requirements.
- Coordinate multiple agencies at various administrative levels.
Account Executive
Kadence
09.2020 - 03.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- My ability to maintain relationships allowed me to prospect new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Sales Development Representative
Chargify LLC
08.2019 - 09.2020
- Collaborated with 7-person marketing and sales team to increase brand awareness and uncover new leads.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Implemented my communication skills to answer customer communications daily via telephone, email and Drift web chat.
- Used consultative sales approach to understand and meet customer needs.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
Retail Keyholder
Kendra Scott Design
08.2017 - 08.2019
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
BBA - Marketing
University of The Incarnate Word
San Antonio 05.2019
Skills
- Account development/maintenance
- Customer Relations
- Lead prospecting
- Process improvement
- Business operations
- Project organization
- Detail Oriented
- Exceptional communication skills
Timeline
Escrow Assistant
Chicago Title
03.2021 - Current
Account Executive
Kadence
09.2020 - 03.2021
Sales Development Representative
Chargify LLC
08.2019 - 09.2020
Retail Keyholder
Kendra Scott Design
08.2017 - 08.2019
BBA - Marketing
University of The Incarnate Word
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