Angelique Owen
Sierra Vista,AZ
Summary
Motivated, personable professional with multiple skills and a talent for quickly mastering technology. Tactful and understanding with non-professionals and professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent government and insurance guidelines. Flexible and versatile, poised and competent with demonstrated ability to easily transcend cultural differences. Thrives in busy environments and Excellent team-building skills.
Knowledgeable with robust background in government contracting. Demonstrated success in managing complex projects and ensuring compliance with federal regulations. Proven ability to streamline operations and support cross-functional teams in achieving strategic goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Government Contractor
Indyne
Fort Huachuca, AZ
05.2024 - Current
Customer Service Representative/Patient Registration
R1 RCM
Sierra Vista, AZ
06.2025 - 12.2025
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted patients with completing necessary forms and provided guidance on financial assistance programs
- Performed data entry tasks accurately and efficiently to update patient records
- Ensured smooth flow of patients through the registration process by managing waiting areas effectively
- Assisted in maintaining an organized filing system for medical records while adhering to privacy regulations
- Managed a high volume of registrations daily while maintaining attention to detail and accuracy
Government Contractor
Jacobs
Fort Huachuca, AZ
07.2023 - 05.2024
HR Assistant/Receptionist
Sierra Vista, AZ
03.2023 - 06.2023
- Assisted with new hires, ensuring all legal documents were received and up to date per state regulations. Ensured all financial folders for employees had proper tax forms as well as inputting this information into QuickBooks for payroll.
Allstate Receptionist/Administrative Assistant
Fran Richey Allstate
Sierra Vista, AZ
01.2018 - 04.2019
- Greeted customers and triaged guest issues by asking open ended questions, probing for additional information, and assigned customer to agents as needed
- Answered incoming calls for quote inquiries, payment requests, insurance transfer information, and any other customer requests
- Made outbound calls to for insurance renewals, premium delinquencies, and to government agencies as related to insurance
- Handled money by taking point-of-sale payments, bank deposit drops, and light accounting such as invoice explanation and amortization of balances
- Adept at sensitive document handling, CPNI and PCI practices, and confidential record keeping by securely scanning customer documents and following document storage practices
Wine Tasting Associate
Sonoita Vineyards
Elgin, AZ
03.2013 - 05.2013
- Greeted customers and provided first class wine tasting experience by demonstrating winery offerings, educating customers on varietals and region, and ensuring all customers had an enjoyable tasting
- Conducted tasting room inventory to measure shrinkage, determine back stock ordering needs, measure sales trends, and restocked to prepare for next day
- Handled cash by taking tasting payments and winery purchases in person as well as over the phone
- Involved in wine production, bottling, and distribution by serving as a collaborative team member and provided assistance on an ad-hoc basis
Dental Assistant
US Army Runion Dental Clinic
Fort Huachuca, AZ
05.2008 - 11.2009
- Collected and recorded patient medical histories by asking open ended questions, confirming patient submission, and maintained charts as per HIPAA guidelines
- Triaged active duty military patients returning from deployment by performing initial exam, determined recommended level of care needed, and communicated patient condition to dentist on shift
- Maintained inventory of equipment and supplies, cleaned and stocked rooms after patient appointments, and communicated clinic needs to office manager
- Performed some front office duties such as scheduling appointments, filing appointment reminders, and produced records as requested
Education
Real Estate -
Southeast Az School of Real Estate
Sierra Vista, AZ08-2018
GED -
Cochise College Adult Education GED Program
Sierra Vista, AZ05.2005
Skills
- Cash handling - Cash handling experience (3-5 years)
- Insurance verification - Insurance verification experience
- Organizational skills
- Data entry
- Client interaction
- Inventory
- Writing skills
- Patient registration
- Hospitality
- Front desk
- ICD-9
- Medical scheduling
- HIPAA
- Dental Assisting
- Office Administration
- Human resources
- Mac OS
- Dental office experience
- Medical office experience
- Medical records
- QuickBooks
- CPT coding
- Filing
- Security clearance
- Attention to detail
- Multitasking
- Documentation and recordkeeping
Certification
- CPR Certification
- Secret Clearance
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Customer Service Representative/Patient Registration
R1 RCM
06.2025 - 12.2025
Government Contractor
Indyne
05.2024 - Current
Government Contractor
Jacobs
07.2023 - 05.2024
HR Assistant/Receptionist
03.2023 - 06.2023
Allstate Receptionist/Administrative Assistant
Fran Richey Allstate
01.2018 - 04.2019
Wine Tasting Associate
Sonoita Vineyards
03.2013 - 05.2013
Dental Assistant
US Army Runion Dental Clinic
05.2008 - 11.2009
Real Estate -
Southeast Az School of Real Estate
GED -
Cochise College Adult Education GED Program