Open To Work
ANGELIQUE PEREZ
Las Vegas,NV
Summary
Experienced Office Manager and administration professional with 10+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Nevada Heart & Vascular Center
Las Vegas, Nevada
01.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Instruct patients for cardiac procedures.
- Access records from hospitals/radiology/laboratories and scan to chart.
- Add radiology orders, order labs, fill prescriptions, adjust medications.
- Coordinated patient scheduling, check-in, check-out.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Perform EKGs, obtain vitals, wound checks, staple removal.
Medical Office Manager
Sunset Clinic
12.2012 - 11.2022
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation.
- Mentored new employees on back office duties and delivered constructive feedback to increase understanding of job duties.
- Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Monitored office inventory to maintain adequate supply levels and order products.
- Evaluated employee job performance and motivated staff to improve productivity.
- Train MA students to hire as employees.
- Administer IM injections, vaccines, IV's, phlebotomist.
- Check in and out patients, scan documents into EMR system, verify insurances, get prior authorization for procedures and medications. Call patients for lab and radiology results.
- Triage patients, obtain vitals, EKGs, monofilament, glucose check, vision acuity. Transfer information to EMR system.
- Fill out PHQ9, Cognitive test, fall risk, alcohol screening (CAGE questionnaire). Following Medicare guidelines, obtaining forms for Anthem Medi blue, Optum Medicare: Focus on care, Quality Attestation and Diagnosis Attestation, Aetna Medicare: Attestations, Intermountain Healthcare: PIR/YEA.
- Assistance in procedures and set up: toenail removal, lacerations, joint injections, cauterization of skin tags etc.
- Proficient with Webiz: adding administered vaccines, updating Immunization records, ordering vaccines and Reconciliation of vaccines each month.
Medical Assistant
Mama Mia Pediatrics
01.2012 - 12.2012
- Administered rapid tests such as rapid strep, Urinalysis and pregnancy tests to help clinical staff assess conditions.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing, hearing tests and pulmonary function tests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scanned in paper charts to EMR system.
- Check in and out patients, verify Insurances, scheduled patients, scan any documents.
- Administer vaccines and injections.
Front desk receptionist/ Medical Assistant
Cancer Care Center
07.2011 - 01.2012
- Answered phones, responded to patient inquiries and transferred calls to appropriate staff members.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Transmitted information or documents to patients, using computer, mail or facsimile machine.
- Handled payment processing duties and provided patients with receipts and proper bills and change.
- Performed administrative support tasks, including check in and out patients and obtain prior authorization for radiation treatments, Ctscans, Pet scans and Chemo therapy, while completing all duties within required timeframes.
- Phlebotomy, administering IVs, injections, obtain vitals, transferring to EMR system: documentation of past medical history, surgeries, medications.
Education
Medical Assistant -
Academy of Healing Arts
05.2011
High school or equivalent -
College of Southern Nevada
01.2011
Skills
- Report writing
- Accounts payable and receivable
- Data entry
- Scheduling and calendar management
- File and data retrieval systems
- Leadership
- Clerical
- Problem resolution
- People skills
- Active listening
- Working collaboratively
- Phlebotomist
- Administer Injections
- Vaccines
- Urinalysis
- Rapid strep
- Urine pregnancy tests
- Allergy skin test
- EKGs
- PFTs
- Ear lavage
- Quality control
- Monofilament
- Pap smear set up
- Procedure set up
- Instructions for cardiac procedures
- Wound checks
- Staple removal
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$60000/yr - $200000/yrTimeline
Medical Assistant
Nevada Heart & Vascular Center
01.2023 - Current
Medical Office Manager
Sunset Clinic
12.2012 - 11.2022
Medical Assistant
Mama Mia Pediatrics
01.2012 - 12.2012
Front desk receptionist/ Medical Assistant
Cancer Care Center
07.2011 - 01.2012
Medical Assistant -
Academy of Healing Arts
High school or equivalent -
College of Southern Nevada