Harmonee Love
Garland,TX
Summary
Focused and driven young mind currently looking for a long term career to develop my skills and build a foundation with a company I can grow into. I am a fast learner open to change and very ambitious. I believe I would be an amazing asset to your company.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Mediremote
Richardson, US
11.2024 - Current
- Leveraged various EMR portals to streamline patient data access.
- Completed training in HIPAA standards and patient rights for regulatory adherence.
- Effectively managed extensive workloads while ensuring timely task completion.
- Oversaw medication management and organized patient appointments efficiently.
- Fostered positive relationships with patients to enhance service delivery.
- Assisted clients with device configuration to facilitate user-friendly experiences.
- Recorded detailed notes on communications, including calls and emails.
- Executed high-volume inbound and outbound calling in a fast-paced environment.
Customer Service Representative
Genpact
Richardson, TX
01.2022 - 08.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts using CRM software to ensure accuracy.
- Provided product information and guided customers in selecting services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Remote Customer Service Representative
Sykes Capital One
Dallas, US
11.2021 - 01.2022
- Inbound and Outbound call center
- Update customer accounts
- Take payment for delinquent account as well as other collections
- Update customer account information
- Chat and email assistance with account
Education
High school diploma - Upper secondary education
Lakeview Centennial High School
Garland, TXSkills
- Time management
- Report writing
- Hospitality
- Typing
- Computer skills
- Financial report writing
- Direct sales
- Medical scheduling
- Windows
- Data center experience
- Driving
- Managing patient records
- Customer service
- Warm calling
- Medical office experience
- Banking
- Call center
- Surveillance
- Customer support
- HIPAA
- Phone communication
- Interpersonal skills
- Data entry
- Writing skills
- Microsoft Excel
- Microsoft Word
- Working with high schoolers
- Sales
- Live chat
- Patient interaction
- Microsoft Outlook
- Guest services
- Ethernet
- Dispatching
- Management
- Memory care
- Teaching
- Computer operation
- Maintaining patient confidentiality
- Computer literacy
- Retail sales
- IOS
- CRM system proficiency
- Commercial Cleaning
- Intake
- Transportation management systems
- Administrative experience
- Negotiation
- Residential cleaning
- Analysis skills
- Social media marketing
- Security
- Cleaning
- Communication skills
- Hair styling
- Multi-line phone systems
- Research
- First aid
- Medical documentation
- Operating systems
- Transportation management
- Outbound calling
- Google Docs
- Office experience
- Microsoft Office
- GIS
- Telecommunication
- Phone etiquette
- Patient monitoring
- CCTV
- Mac OS
- Front desk
- Presentation skills
- Grocery store
- Organizational skills
- PCI
Certification
- Guard Card
- Food Handler Certification
Timeline
Medical Assistant
Mediremote
11.2024 - Current
Customer Service Representative
Genpact
01.2022 - 08.2023
Remote Customer Service Representative
Sykes Capital One
11.2021 - 01.2022
High school diploma - Upper secondary education
Lakeview Centennial High School