Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Professional Highlights
Affiliations
Timeline
Work Availability
Quote
Software
Languages
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Angelique Reed

Valley Stream

Summary

Experienced Technical Product Manager with over 15 years of expertise in driving digital transformations within healthcare IT, specializing in Electronic Medical Records (EMR) systems, system integrations, and compliance. Proven ability to optimize workflows, enhance team productivity, and drive consistent year-over-year revenue growth through strategic system integrations and regulatory compliance. Adept at managing cross-functional Agile teams, delivering high-impact solutions, and collaborating with stakeholders to align technology initiatives with business goals. Skilled in leveraging tools such as JIRA and Asana to manage complex projects efficiently. Seeking to leverage a strong track record in healthcare IT and EMR systems to drive organizational success in a leadership role.

Overview

26
26
years of professional experience
1
1
Certification

Work History

PROGRAM MANAGER (DIGITAL IT & SERVICES)

Northwell Health
11.2016 - Current
  • Directed enterprise-wide digital transformation efforts, managing capital projects with budgets up to $3M and delivering measurable improvements in operational efficiency.
  • Led the implementation of a customized Fertility EMR system (Joint-Venture), overseeing the full product lifecycle from initial client requirements gathering to product launch, resulting in a 46% increase in departmental revenue.
  • Spearheaded SaaS solution integrations, bridging technical and business requirements, which reduced system downtime by 30% and improved data accuracy.
  • Optimized workflows across cancer, human reproduction and ob-gyn and research departments, cutting operational costs by 25% and increasing team performance and satisfaction.
  • Fostered Agile practices, guiding teams through continuous retrospectives and driving process improvements that led to a 20% increase in overall project efficiency.
  • Spearheaded system testing efforts, including unit, integration, and end-to-end testing, ensuring all product features met healthcare industry compliance standards (e.g., HIPAA).

IMPLEMENTATION PROGRAM MANAGER

Sonic Healthcare USA
01.2013 - 01.2016
  • Managed a $5M program portfolio and led the successful implementation of 315+ EMR and lab system integration projects, adhering to strict compliance and quality standards.
  • Oversaw effort to convert national interface engine used across various Labs from Rhapsody to Core point (300+ interface converted/tested/validated, standard HL7, Flat File and FTP)
  • Reduced project bottlenecks by 60% through the optimization of workflows, leading to a 95% on-time delivery rate across all projects and increased team productivity by eliminating resource redundancies and standardizing project processes.
  • Achieved a 40% increase in system efficiency by optimizing AWS cloud spending by $150k annually.
  • Built strong client relationships by providing transparent communication, managing expectations, and effectively resolving any issues that arose during the project execution phase.

IT PROGRAM MANAGER

New York Hospital of Queens
01.2012 - 01.2013
  • Led the integration of EHR systems, driving improved efficiency, engagement, and stakeholder communication across technical and business teams.
  • Spearheaded EHR implementation, driving a 35% increase in customer engagement and improving workflow efficiency, resulting in $400K in annual savings.
  • Accelerated project timelines by 70% through effective resource management, change control, and scope adjustments.
  • Developed ongoing solutions to address program related issues, risks, and conflicts to ensure success.

SENIOR PROGRAM MANAGER

Hospital Corporation of America
01.2010 - 01.2012
  • Oversaw national high-impact EMR projects with complex interdependencies across IT and business operations while improving R&D program ROI by 40% through strategic resource allocation and process enhancements.
  • Designed and implemented FHIR and HL7 interfaces for key healthcare applications, enhancing interoperability.
  • Developed and maintained detailed project documentation, ensuring clear communication of project scope, timelines, and testing results to stakeholders.

SR. IMPLEMENTATION ANALYST

Continuum Health Partners
01.2009 - 01.2010

SENIOR BILLING ANALYST

Village Care of New York
01.2004 - 01.2009

EXECUTIVE ASSISTANT

Lighthouse Guild for the Blind
01.1999 - 01.2004

Education

Master of Science - Business Management & Leadership

CUNY School of Professional Studies
New York, NY
06-2023

Skills

  • Program portfolio management
  • SaaS and cloud solutions
  • EHR and EMR systems
  • Agile methodologies
  • Scrum framework
  • Waterfall methodology
  • HL7 and FHIR integrations
  • Financial oversight and budget optimization
  • Risk management strategies
  • Cross-functional leadership
  • Vendor and stakeholder management
  • Strategic planning and execution
  • Project management tools
  • Testing tools proficiency
  • Support systems expertise
  • Technical proficiencies
  • Problem-solving
  • Strategic planning
  • Project management
  • MS office applications
  • Team leadership and direction

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Certification

  • Project Management Professional (PMP), In-progress, 07/31/25
  • Certified Scrum Master (CSM)
  • SAFe Agilist Certification (SAE)
  • EHR & SaaS Certifications, Athena, Brightworks, eClinicalWorks (eCW), Fertility, Endocrinology, Reproductive Tool (FERT), NetSuite

Professional Highlights

  • Spearheaded a 46% revenue increase by implementing a customized Fertility EMR system, improving patient care and operational efficiency.
  • Achieved $200K in unplanned expense reductions through enhanced financial tracking and accountability for NetSuite Implementation.
  • Elevated team satisfaction by 90%, reducing turnover by 80% through targeted leadership initiatives and a focus on professional development.
  • Championed a culture of innovation, enabling teams to leverage innovative technologies to improve service delivery.
  • Served as Subject Matter Expert (SME) for the SaaS solutions, guiding internal and external teams through successful project execution, consulting on implementation strategies, and ensuring alignment with business goals.
  • Directed seamless SaaS integrations using REST APIs, reducing system downtime by 30% and enhancing data accuracy.

Affiliations

  • National Society of Leadership & Success

Timeline

PROGRAM MANAGER (DIGITAL IT & SERVICES)

Northwell Health
11.2016 - Current

IMPLEMENTATION PROGRAM MANAGER

Sonic Healthcare USA
01.2013 - 01.2016

IT PROGRAM MANAGER

New York Hospital of Queens
01.2012 - 01.2013

SENIOR PROGRAM MANAGER

Hospital Corporation of America
01.2010 - 01.2012

SR. IMPLEMENTATION ANALYST

Continuum Health Partners
01.2009 - 01.2010

SENIOR BILLING ANALYST

Village Care of New York
01.2004 - 01.2009

EXECUTIVE ASSISTANT

Lighthouse Guild for the Blind
01.1999 - 01.2004

Master of Science - Business Management & Leadership

CUNY School of Professional Studies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Software

Microsoft Teams

Jira

Asana

MacOS

MySQL

Google Workspace

Service Now

PeopleSoft

AWS

Tableau

Languages

English
Full Professional

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