Angelique Robinson
Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ManpowerGroup
Taylor, Michigan
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
SVS Vision
Southfield, MI
02.2022 - 09.2023
- Checking in clients for their scheduled appointment time to ensure arrival for their eye exam
- Verified insurances to ensure that they are eligible for the services (eye exam, contact lenses exam)
- Answering phones in a professional manner, and routing calls, as necessary
- Made reminder calls to patient reminding them of their upcoming appointment.
Customer Service Representative
R1 RCM
Troy, MI
08.2021 - 01.2022
- Receiving or making a high volume of calls from or to customers
- Transferring and escalating the calls to the appropriate department if needed, such as sales
- Understanding and using the required software, reports, tools, and metrics
- Striving to achieve first call resolution and maintain the quality service provided by the call center.
Restaurant Server
Olive Garden
Dearborn, MI
10.2019 - 12.2021
- Greeted 50+ customers in a day and pointed them to the correct section
- Prepare customer's food and drink orders and advertised the menu to recommend appetizers
- Quickly and accurately resolve 40% customer issues promptly and efficiently
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area clean and neat.
Patient Care Coordinator
Great Expression Dental Center
Dearborn, MI
07.2018 - 08.2019
- Receive payment and record receipts for services
- Schedule appointments and maintain records to update appointment calendars
- Filing charts, as well as putting them in alphabetical order
- Checked patient's dental records to verify their proof of insurance
- Operated switchboards to answer, screen, or forward calls
- Submitted information, took messages and scheduling appointments.
Education
Marygrove College
Detroit, MI05.2026
High School Diploma -
Inkster High School
Inkster, MI06.2012
Skills
- 45 WPM
- Adaptability
- Attentive to Details
- Cash Flow Analysis
- Critical Thinker
- Data Entry
- Microsoft Office
- Oral & Writing Communication
- Patient care
- Product Memorization
- Punctual
Timeline
Customer Service Representative
ManpowerGroup
08.2023 - 08.2024
Receptionist
SVS Vision
02.2022 - 09.2023
Customer Service Representative
R1 RCM
08.2021 - 01.2022
Restaurant Server
Olive Garden
10.2019 - 12.2021
Patient Care Coordinator
Great Expression Dental Center
07.2018 - 08.2019
Marygrove College
High School Diploma -
Inkster High School