Angelique Scott
Bradenton,FL
Summary
Dynamic leader and self-motivated professional with a proven track record at Walmart, enhancing team performance and reducing turnover through strategic leadership and effective communication. Skilled in conflict resolution and analytical thinking, adept at fostering diversity and inclusion. Achieved significant improvements in employee engagement and operational efficiency.
Overview
26
26
years of professional experience
Work History
Team Lead
Walmart
08.2014 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked with and created a good rapport with vendors to establish an equal understanding of both out business needs.
- Assisted management with the supervision of associates in assigned areas of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates.
- Maintained morale through upbeat, positive attitudes with the team through zero toxicity.
- Own change, training and communication for all people initiatives.
- Reduced turnover by identifying cause and designing plans to address.
- Used technology ie Google Translate to communicate with non-English speaking associates and customers.
- Assessed theft risks and maintained loss prevention goals through close monitoring of associates and customers.
- Enhanced awareness of company benefits, programs, and training offerings to maximize employee engagement.
Legal Receptionist
Ramsay Law Firm, PLLC
09.2009 - 11.2010
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Streamlined appointment scheduling for attorneys, both personal and professional, resulting in improved time management and increased productivity.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Conducted comprehensive evidence gathering, case law compilation, and research duties to support clients' cases and fulfill attorneys' requirements.
- Transcribed information from dictation and confirmed accuracy and correct formatting of documents.
Exit Coordinator
University of Minnesota, Family Physicians
02.2005 - 06.2006
- Maintained and updated patient records accurately.
- Collaborated with physicians to compile discharge information and instructions for patients.
- Scheduled follow up visits.
The Disney Store Cast Member
The Disney Store
06.1998 - 08.1999
- Provided a magical experience to guests from around the world by greeting them and assisting them with their purchases through extensive knowledge of the company, the products and current promotions.
Education
Associate of Applied Science - Paralegal Studies
Minnesota School of Business, Globe University
Woodbury, MN03.2011
Certificate - Medical Insurance, Billing And Coding
Bryman/ Everest Institute
Eagan06.2005
Skills
- Superb work ethic
- Self-motivated professional
- Strong communication skills, both written and verbal
- Adaptable to change
- Thrives in a fast-paced environment with positivity
- Proficient in medical and legal terminology
- Diversity and Inclusion
- Compassionate/ empathetic
- Influencing skills
- Attention to Detail
- Analytical Thinking
- Conflict Resolution
Timeline
Team Lead
Walmart
08.2014 - Current
Legal Receptionist
Ramsay Law Firm, PLLC
09.2009 - 11.2010
Exit Coordinator
University of Minnesota, Family Physicians
02.2005 - 06.2006
The Disney Store Cast Member
The Disney Store
06.1998 - 08.1999
Associate of Applied Science - Paralegal Studies
Minnesota School of Business, Globe University
Certificate - Medical Insurance, Billing And Coding
Bryman/ Everest Institute