Angelique Weeks
Salt Lake City
Summary
Experienced in customer service with over 30 years of providing support in various capacities, including handling incoming calls for prescription refills and assisting with new account setups. Demonstrated ability to manage multiple tasks efficiently, such as coordinating prescription pickups and facilitating shipping processes. Proficient in utilizing computer systems to maintain accurate records and ensure timely service delivery. Strong typing skills contribute to effective communication and documentation in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Door dash
San Francisco
2019.11 - Current
Customer Service Representative
Mens for Vets
Sandy
2024.03 - 2025.05
I answered incoming calls from customers who wanted to refill their pets medication or their own; providers who would set up new prescriptions were transferred to the pharmacists, I helped out in reception giving out customers prescription pickups & creating a new account in our system for them. I would take back baskets for the new prescriptions to get made, I would help in shipping to pack & ship out the customers orders by UPS.
Customer Service Representative
Sutter Physician Services, Sutter Health
Roseville
2015.02 - 2021.03
Answered 100
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Upheld privacy and security requirements established by HIPPA regulatory agencies.
+ inbound calls per day and directed to designated individuals or departments.
Education
High School Diploma -
Granite High School
Salt Lake City, UT1992-06
Some College (No Degree) - Paralegal Studies
Salt Lake Community College
Salt Lake City, UTSkills
- I have over 30 years of Customer Service
- Computer Literate
- Knowledgeable with Computer systems
- Typing speed 45 to 50 WPM
Timeline
Customer Service Representative
Mens for Vets
2024.03 - 2025.05
Delivery Driver
Door dash
2019.11 - Current
Customer Service Representative
Sutter Physician Services, Sutter Health
2015.02 - 2021.03
High School Diploma -
Granite High School
Some College (No Degree) - Paralegal Studies
Salt Lake Community College