Arthur Britton, Jr
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon (contracted By Nelz Logistic)
06.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
Department Supervisor
Lowes Home Improvement
06.2018 - 12.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
Department Supervisor
The Home Depot Inc
12.2015 - 04.2018
- Resolved escalated customer complaints quickly and effectively, ensuring their satisfaction and building loyalty to the brand.
- Played a crucial role in the successful launch of new products or services within the department, coordinating marketing efforts and staff training programs.
- Collaborated with store management to develop promotional strategies that drove customer engagement and increased foot traffic.
Education
Bachelor of Science - Management
University of Alabama-Birmingham
Online07.2027
Skills
- Customer Service
- Team Supervision
- Problem-Solving
- Training and mentoring
- Safety and Security
- Stocking and inventory management
- 30 years of retail management
- Certified on gas and electric forklift,
- Certified on standup and scissor reach truck
Timeline
Delivery Driver
Amazon (contracted By Nelz Logistic)
06.2023 - 09.2024
Department Supervisor
Lowes Home Improvement
06.2018 - 12.2022
Department Supervisor
The Home Depot Inc
12.2015 - 04.2018
Bachelor of Science - Management
University of Alabama-Birmingham
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