Angelique Zamora

Work History

Transformation Center

02.2019 - 02.2020

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Resolved concerns with products or services to help with retention and drive sales.
Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Maintained and managed customer files and databases.

Fire Detection Unlimited

02.2019 - 10.2019

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.

Bishop Ranch Dentistry

08.2006 - 02.2018

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Prepared patient x-rays and images for dentist review.
Explained treatment procedures and instructed patients on home care guidelines.
Documented patient dental health information, medical history, and vital signs for future reference.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Scheduled and confirmed patient appointments.
Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.