Angelique Zometa
Conroe,USA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
Texas Children's Hospital
11.2021 - Current
- Resolved parents complaints and concerns
- Adhered to patient service procedures, policies and standards
- Communicated with parents calmly and professionally to identify appropriate solutions
- Gathered medical information, weight and height measurements and vital signs.
- Responded to in-person and telephone requests for information to support office staff.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Performed various administrative tasks by filing, copying and faxing documents.
Unit Clerk Assistant
Houston Methodist
11.2019 - 01.2023
- Supported nurses and physicians by gathering medical information, distributing records, and answering telephone calls
- Assisted in daily operations of medical unit by preparing patient records and providing clerical support
- Performed administrative tasks such as filing, faxing, typing, and photocopying
- Scheduled patient appointments and ensured accuracy of patient information
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Registered and verified patient records before triage with most up-to-date information.
- Managed medical unit's front desk and handled incoming and outgoing calls
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
Unit Secretary
Tomball Regional Medical
08.2017 - 11.2019
- Updated patient contact information to support accurate electronic medical records.
- Assisted with patient registration, filing, data entry and other clerical duties
- Scheduled and arranged patient appointments and procedures
- Entered patient information into payment system accurately for billing purposes.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Enhanced office productivity by handling high volume of callers per day
Unit Clerk
Regent Care
03.2017 - 07.2017
- Performed reception duties such as answering phone calls, taking messages and scheduling appointments
- Prepared patient charts and documents in organized and timely manner
- Ensured patient satisfaction by providing excellent customer service
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared admissions charts and scanned records.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance
Education
Bachelor of Science - Software Engineer
Western Governors University
Salt Lake City, UT12.2026
High School -
New Caney High School
New Caney, TX05.2016
Skills
- Bilingual
- Call center experience
- Customer relations
- Problem-solving abilities
- Courteous demeanor
- Maintaining Documents and Records
- Data Entry
- Insurance Information Collection
- Clerical Support
- Calm Under Pressure
- Interpersonal Communication
Timeline
Patient Care Assistant
Texas Children's Hospital
11.2021 - Current
Unit Clerk Assistant
Houston Methodist
11.2019 - 01.2023
Unit Secretary
Tomball Regional Medical
08.2017 - 11.2019
Unit Clerk
Regent Care
03.2017 - 07.2017
Bachelor of Science - Software Engineer
Western Governors University
High School -
New Caney High School