ANGELISA LUMUMBA
Baltimore,MD
Summary
Accomplished in retail and artist relations, I leveraged effective customer service and marketing strategies at Zara USA and Sloppy Vinyl, surpassing sales targets by 20%. Skilled in teamwork and multitasking, I excel in fast-paced environments, driving sales growth and enhancing customer experiences through strategic planning and relationship building.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Zara USA
Baltimore, MD
08.2024 - Current
- Handled and arranged shipments, ensuring organized restocking of merchandise on sales floor.
- Surpassed the target by achieving 20% above expectations between August and December 2024.
- Provided top notch customer service
- Maintained knowledge of sales and promotions, return policies and security practices.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized packages for shipment by affixing labels to boxes and containers.
- Manage multiple tasks and projects.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Lead Retail Sales Associate
DSW Shoe Warehouse
Baltimore, MD
08.2021 - 08.2024
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provide friendly and efficient customer support via phone
- Placed special orders or called other stores to find desired items.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Received and processed incoming shipments of merchandise.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
A&R Coordinator
Sloppy Vinyl
05.2022 - 01.2024
- Developed marketing strategies for our company's expansion
- Informing my team of changes and making them available and easy to access
- Booking artist for studio time
- Booking venues for community events
- Promoted events and performances by participating in media interviews
- Selected music carefully in order to achieve balance of musical styles on program
- Built networks with local musicians to provide session support for gigs and events
- Toured with successful bands, providing professional, punctual backing support
- Assisted in developing strategies for artist development and career growth initiatives
- Monitored social media platforms for up-and-coming acts or trends
- Attended showcases and live performances to identify potential talent
Retail Sales Associate
Burlington Coat factory
Baltimore, MD
11.2023 - 12.2023
- Experience in handling cash, processing transactions, and maintaining accuracy in financial transactions
- Truck Unloading
- Restocking the shelves and putting out new items also org merchandise
- Greeted customers and helped with product questions, selections and purchases
- Making space for new products
- Helped customers complete purchases/orders, locate items and join the reward program
- Marking down clearance items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Maintained clean sales floor and making sure items are correctly priced
- Resolved customer complaints promptly and professionally while maintaining a positive attitude
- Demonstrated expertise in product knowledge and provided excellent advice to customers
- Managed daily operations of the store in absence of the Store Manager
- Maintained clean sales floor and straightened and faced merchandise
- Managed efficient cash register operations
- Provided exceptional customer service by assisting customers with product selection, answering questions, and resolving any issues
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Maintained cleanliness of work areas throughout shift according to company standards
- Used POS system to process sales and refund transactions
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
Education
High School Diploma - Digital
Harbor High
Covington, MD05.2022
Some College (No Degree) -
BCCC
Baltimore, MDSkills
- Effective Customer Service
- Customer Assistance
- Retail Sales
- Teamwork and Collaboration
- Multitasking
- Time Management
- Cash Handling
- Inventory Management
- Marketing Strategies
- Event Booking
- Project Management
- Relationship building
- Customer follow-up
- Problem-solving
- Price tagging
References
References available upon request
Timeline
Retail Sales Associate
Zara USA
08.2024 - Current
Retail Sales Associate
Burlington Coat factory
11.2023 - 12.2023
A&R Coordinator
Sloppy Vinyl
05.2022 - 01.2024
Lead Retail Sales Associate
DSW Shoe Warehouse
08.2021 - 08.2024
High School Diploma - Digital
Harbor High
Some College (No Degree) -
BCCC
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