Lorena Estrada
OAKLAND PARK,Florida
Summary
Dynamic sales professional with a proven track record at Zara USA, excelling in customer service and product merchandising. Skilled in cash handling and effective communication, I consistently achieved sales goals while enhancing store presentation and customer satisfaction. My attention to detail and ability to assess customer needs drive results in fast-paced retail environments.
Overview
1
1
year of professional experience
Work History
Sales Associate
Zara USA
Miami, FL
11.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
Key Holder
Intimissimi
Miami, FL
11.2023 - 12.2024
- Handled customer inquiries and complaints with professionalism and patience.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Counted and balanced registers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Ensured compliance with all company policies and procedures.
Education
Bachelor of Science - Public Accountant
Universidad Bicentenaria De Aragua
Venezuela04-2005
Skills
- Cash handling
- Attention to detail
- Effective communication
- Customer service
- Product merchandising
- Sales forecasting
- Visual merchandising
- Customer needs assessment
Timeline
Sales Associate
Zara USA
11.2024 - Current
Key Holder
Intimissimi
11.2023 - 12.2024
Bachelor of Science - Public Accountant
Universidad Bicentenaria De Aragua
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